Service Desk - L1 Trilingual Portuguese en San Nicolás de los Garza, Nuevo León para Atos - Hireline México

Feria Virtual de Empleos de Tecnología

¡Más de 700 ofertas de trabajo en México, USA y Remoto!

Visitar feria
Encuentra más vacantes similares

Service Desk - L1 Trilingual Portuguese

Sueldo oculto

Nuevo León

Empleado de tiempo completo

Nivel de Inglés: Nivel Avanzado


About Atos


Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea), listed on Euronext Paris and included in the CAC 40 ESG and Next 20 Paris Stock indexes.

 

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education, and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.


JOB TITLE

L1 Trilingual Service Desk Support Engineer

SCHEDULE

24/5 hrs , 8.5 hrs shift , 40hrs weekly, Mon-Fri / shift availability : morning, evening, night

ATTENDANCE

Temp Home Office and future On-site attendance availability (San Nicolás, N.L.)

LANGUAGES

Spanish – Native / English – Advanced / Portuguese – intermediate to advanced

Role description:  

Portuguese Speaking 

The Level 1 Service Desk Support Engineer supports undertakes standardized activities and follows standard processes. Channels for support are phone, chat, social interactions, email & tickets.  

 

• Call pick up, apply troubleshoot where necessary  

• Ticket handling: Resolutions of issue by troubleshoot or transfer documentation  

• Email handling: ticket logging, provide information to sender  

• Call back: where procedure indicates so  

• Backlog handling  

• Chat handling: ticket logging  

• Web ticket handling: ticket logging



Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.