IT Product Manager Workflow Senior - Híbrido en Marsh Mclennan

IT Product Manager

What Can You Expect?  

As an IT Product Manager - Application Support Administrator, you will play a pivotal role in support of Project Management and workflow tools in the Marketing & Communications space. You will collaborate with cross-functional teams to ensure successful project delivery and contribute to our ongoing evolution as a multinational organization.

What’s In It For You?

• Career Growth:  Be part of a multinational environment that encourages continuous learning and offers career advancement opportunities across the organization.
• Impactful Work:  Tackle extraordinary challenges alongside exceptional colleagues, making a meaningful difference in our clients' lives.
• Technology Landscape:  Explore and work with cutting-edge technologies while applying your skills in innovative ways.
• Inclusive Culture:  Join a company that values the unique perspectives and contributions of all its members, ensuring a workplace that stands for what is right.
• Professional Development:  Enjoy unlimited access to a vast range of courses and professional training through our Career Academy resources, empowering you to enhance your skills and knowledge continuously.

Responsibilities include :

• Issue Troubleshooting and Vendor Coordination:  Monitor user queries, troubleshoot issues, and coordinate with vendor technical support as necessary to resolve problems in real time.
• Project Development and Management:  Collaborate with PMs and cross-functional teams to optimize project templates and conduct quarterly audits.
• General Maintenance and Updates:  Ensure data integrity through operational analysis, including checking custom fields, verifying accurate time tracking, and adjusting templates as needed.
• Report and Dashboard Management:  Create and maintain a suite of flexible reports and dashboards tailored for project teams and executive leadership. Customize layout templates for different user personas and perform quarterly audits of reports and dashboards.
• Standard PMO Processes and Training:  Define procedures, map processes, and create/maintain training materials to educate colleagues in a workflow-driven environment.
• Automation and Integration Management:  Set up and maintain automations and third-party integrations, including building, testing, and troubleshooting workflows.
• Upgrade Management:  Coordinate the review and testing of new application releases, ensuring that existing workflows and processes remain unaffected.
• User Profile Management:  Oversee license utilization through the Admin Console, ensuring appropriate allocation across groups. Validate user settings, manage permissions for group administrators, and conduct quarterly license audits and monthly group/team audits.

Qualifications :

• Bachelor’s degree in a relevant field (e.g., Business Administration, Project Management, Information Technology).
• Experience using Wrike, Monday.com, or Adobe Workfront applications preferred.
• Proven experience in product management, application support, or a related role.
• Strong analytical skills and attention to detail.
• Excellent English communication and interpersonal skills.
• Proficiency in project management tools and reporting software.
• Ability to work collaboratively in a team-oriented environment.