Introduction

At #Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place to Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives. We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a  Customer Service Representative . .

 

Your Role and Responsibilities

Associate Level:

·        Provide exceptional support for our applications and associated services

·        Answer phone calls, chat, and emails to troubleshoot issues customers face when using our products, including account access, setting up templates, sending documents, billing, etc…

·        Meet and exceed service level goals.

·        Utilize support tools and resources necessary to get the job done, including e-mail, chat, telephone, and Salesforce.

·        Proactively identify improvements to the product, identify bugs and otherwise determine opportunities to enhance the customer experience.

Basic Qualifications

·        Advanced English Level

·        High School Diploma

·        Expert understanding of desktop operating systems including Microsoft Windows 2000.

Cognizant does not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered by local law.