Sr. Storage Engineer en AstraZeneca

his role is for a world leading Pharmaceutical company which operates in over 100 countries and is headquartered in the United Kingdom. The candidate is expected to work as an Engineer for a large infrastructure support and maintenance function, spanning several continents. These support Engineers should have specific, deep understanding and expertise in any of the two or three technology platforms listed below,

• Commvault Backup, Veritas NetBackup, NetApp Storage and SANswitch administration, Clustered Ontap, CIFS/NFS
• Windows, VMware, Citrix XenApp and XenDesktop, UCS/HP Blade and Rack servers, Cloud (AWS/Azure/GCP) administration.
• Oracle Database, MSSQL Database , Open Source database (MongoDB, MySQL & PostgreSQL).
• Weblogic , Jboss , Tomcat - Tomcat, IIS, Glassfish.

Typical Accountabilities

• Responsible for monitoring alerts handling.
• Responsible for handling service requests.
• Responsible for diagnosing and fixing P3 & P4 end user relate incidents.
• Responsible for build and deploy servers and other infra services.
• Initial triaging, and remediation if possible, for all P1& P2 or else escalate it senior levels.
• Responsible for incident queue monitoring and management.
• Responsible for Creating & implementing Change requests. 
• Responsible for fulfilment requests of standard changes (request for data, request for information, server builds, other service catalogue items)Responsible for creating and updating Known Error documentation.

Essential

• In Depth or working Knowledge on cloud solutions and concepts
• Experience with Service Now ITSM tool is preferred.
• Good experience in Commvault Backup, Veritas NetBackup, NetApp Storage and SANswitch administration, Clustered Ontap, CIFS/NFS.
• Operational experience with Windows OS (Windows OS (Windows 2003/2008/2012/2016) and VMware (ESXi 6.x and above).
• Working experience on Oracle Database(8i,9i,10g, 11g,12c, 18c,19c), MSSQL Database(2000,2005,2008, 2008R2,2012,2014, 2016, 2017,2019), Open Source database (MongoDB, MySQL & PostgreSQL).
• Operational experience on Weblogic - 10g, 11g , 12c, Jboss - 5.5 , 6.0, 7.0, Tomcat - Tomcat 6, 7, 8, 9, IIS - IIS 6, 7, 7.5, 8, 8.5,10, Glassfish - 4.1
• Experience working with enterprise monitoring tool and understanding dashboards.
• Experience with using Knowledge articles and documented SOPs to resolve tickets.
• Experience working in ITIL model.
• Experience with Powershell, VBscript or BASH shell scripting, Python, Linux script preferred

Desirable

• Engineering level of experience in Backup/Storage/Wintel//SQL/Middleware and Cloud with respect to managing Incidents, Problems, changes and capacity management aspects
• Multi years of work experience in Technical teams working in Shifts on rotational basis covering 24*7 support
• Ability to work effectively in a matrix organization is essential.