Service Desk Agent Senior en Cognizant Technology Solutions

We´re hiring!

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a  Service Desk Agent 

Onsite position in Puebla

 

Objectives of this role

• 
  Adhere to following processes as per the defined SLAs or KPIs.
  Event detection, Categorization, responding and closure.
  Service Request Handling.
  IT Incident categorization, initial triage, escalation, and resolution (within scope) as per the SOPs/runbook.
  Access Request handling.
  Delivery Assurance: Adhere to defined support and quality processes as per the floor management guidelines, Run books & SOPs.
  Delivery Excellence: Focus on enabling quality deliverables and enhancing customer satisfaction.
  Contribution to knowledge management process by updating/creating the knowledge articles.
  Contribute to and participate proactively in knowledge sharing sessions.
  Act as a buddy for new hires.

Mandatory Skills: 
            1+ year like bilingual Service desk or Tech Support

• Knowledge using a ticketing system
• Advanced Troubleshooting / Problem Solving capabilities for AV devices (projectors, microphones, speakers, amplifiers, cameras, and displays)
• Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
• Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center
• Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.
• Advanced English 

Why Cognizant?

Improve your career in one of the largest and fastest growing IT services providers worldwide.

Receive ongoing support and funding with training and development plans.

Have a highly competitive benefits and salary package.

Get the opportunity to work for leading global companies.

We are committed to respecting human rights and build a better future by helping your minds and the environment.

We invest in people and their wellbeing.

We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

At Cognizant we believe than our culture makes us stronger!

Join us now!

#BeCognizant #IntuitionEngineered