Support L1 en Adecco

Are you passionate about technology, problem-solving, and helping customers succeed?

We're looking for a Support Engineer L1 to join our growing support organization and serve as the first point of contact for customer inquiries and technical issues. This role is ideal for professionals who enjoy providing exceptional customer service, troubleshooting technical challenges, and developing their technical expertise in a fast-paced environment.

As a Support Engineer L1, you'll play a critical role in delivering a seamless customer experience while working closely with senior support engineers, product teams, and global stakeholders.

Gain hands-on experience with enterprise technologies and customer environments.

Develop your technical and troubleshooting skills through real-world challenges.

Collaborate with global teams in a dynamic and multicultural environment.

Clear opportunities for professional growth and career advancement.

Exposure to innovative technologies, automation, and AI-enabled support tools.

Make a direct impact on customer satisfaction and business success.

• Serve as the first point of contact for customer support requests.
• Troubleshoot and resolve basic to intermediate technical issues.
• Accurately document customer interactions, issues, and resolutions.
• Monitor and manage support tickets to ensure timely follow-up and resolution.
• Escalate complex issues to Level 2 or specialized teams when necessary.
• Communicate effectively with customers throughout the support process.
• Contribute to knowledge base articles and process documentation.
• Collaborate with internal teams to improve support processes and customer experiences.
• Maintain high standards of customer service and case quality.
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• 1+ years of experience in Technical Support, Help Desk, Service Desk, IT Support, Customer Support, or a related field.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service mindset and communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to learn new technologies quickly and adapt to changing business needs.
• Professional fluency in both English and Spanish is required.
• Comfortable communicating with customers and colleagues in a bilingual environment.

• Experience using ticketing systems such as ServiceNow, Jira Service Management, or Zendesk.
• Basic knowledge of networking, operating systems, cloud technologies, or SaaS applications.
• Familiarity with incident management and service management best practices.
• Experience working in customer-facing environments.
• Exposure to knowledge management tools or support documentation processes.
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If you're passionate about technology, enjoy helping customers, and are looking to grow your technical support career in a collaborative and global environment, we'd love to hear from you.

Apply today and become part of a team dedicated to delivering world-class customer support.