Empleo de Sales QA - Trainer en Miguel Hidalgo, Ciudad de México - Vacante 103826 - MX

Publicado hace más de 30 días.

Sales QA - Trainer en Cognizant Technology Solutions

Sueldo oculto

Ciudad de México

Empleado de tiempo completo

Inglés: Nivel Avanzado

QC / Trainer (Quality Control Analyst / Trainer - TM)

 

About the Role:

 

Responsible for quality of SDR calls and other desk audits for field specific sales ops. Provide coaching and feedback when remedial / upskilling opportunities are identified to enhance the team's progress and growth.

 

 

Responsibilities

 

     Conduct thorough analysis of products, processes, and systems to ensure adherence to quality standards.

     Develop and implement quality control procedures and guidelines to enhance overall product/service quality.

     Collaborate with cross-functional teams to establish and maintain quality assurance processes throughout the process lifecycle.

     Monitor and report quality performance metrics, providing insights and recommendations for continuous improvement.

     Perform root cause analysis for identified issues, contributing to corrective and preventive actions.

     Provide process / refresher training to SDRs where required

     Participate in quality calibration sessions with internal and external stakeholders

 

 

Skill Set Required

 

     Proven experience in quality assurance/ training or a related role.

     Strong analytical skills with an eye for detail and accuracy.

     Excellent communication skills to convey quality expectations and findings. (English and Spanish)

     Proficient in using quality assurance tools and methodologies.

     Experience using CRM and other productivity tools (Salesforce, Outreach, Sales Navigator, Google Apps)

     Ability to work collaboratively in a fast-paced, dynamic environment.

     Knowledge of relevant industry standards and regulations.

     C1+ English and Spanish Spoken and Written proficiency