L1 Service Desk Support Engineer en Monterrey, Nuevo León para Atos - Hireline México

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L1 Service Desk Support Engineer

Sueldo oculto

Nuevo León

Empleado de tiempo completo

Nivel de Inglés: Nivel Avanzado

Job Description :

Spanish Speaking / Eng Bilingual 

The Level 1 Service Desk Support Engineer supports undertakes standardized activities and follows standard processes. 

 

Channels for support are phone, chat, social interactions, email & tickets

•• Call pick up, apply troubleshoot where necessary 

•• Ticket handling: Resolutions of issue by troubleshoot or transfer. 

 

Documentation 

•• Email handling: ticket logging, provide information to sender 

•• Call back: where procedure indicates so

•• Backlog handling 

•• Chat handling: ticket logging

•• Web ticket handling: ticket logging 

 

About Atos

Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea), listed on Euronext Paris and included in the CAC 40 ESG and Next 20 Paris Stock indexes.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education, and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.