en Epsilon Staffing Ltd

Title : Customer Services
Location:  Santa Maria (Floor 17/18) Eje Metropolitano 30 130, Sin Nombre de Col 27, Monterrey, N.L
Timing : 8 hr/day between (9AM-8PM)  schedule will be given to the candidate on training
Salary:  15000 MXN -18000 MXN + benefits 

Position Requirements

·          Written and spoken English (B2+).

·          Availability to work on site.

·          Good attitude.

·          Looking to generate income and professional growth.

Position Objective

·          Deliver TriNet core services through incoming calls, emails and online chat across all TriNet’s Products, Verticals and Exchanges, by responding and resolving WSEs inquiries and concerns.

·          Performs independently to resolve general WSE issues related to payroll, benefits, and basic human resources

·          Works with a sense of urgency to provide accurate information in a friendly, professional, and empathetic manner translating to a positive customer experience.

·          Handles open cases in  CRM  system to resolution in the shortest possible time while keeping WSEs regularly informed of status and anticipated resolution timing.

·          Strives to deliver first contact resolution to WSEs.

·          Ensures proper triage, escalation and effective resolution of higher-level issues and challenging interactions through escalation to Subject Matter Authorities.

·          Builds and maintains effective business relationships with all departments.

·          Interprets Payroll and  HR  Policies.

·          Responsible for meeting and/or exceeding established Key Performance Indicator metrics as defined by management.

·          Other projects and responsibilities may be added at the management’s discretion.