Technical BA Agile Middle - Híbrido en HCLTech

HCL is looking for Technical BA

Position open only for Mexico

Location: Temporarily remote / Hybrid - Guadalajara and Mexico City

Senior level (4+ YOE)

Job Profile Summary

Acts as a liaison between business stakeholders to gather, analyze, communicate, and validate requirements for changes to business products, processes, and systems. The role concentrates on improving business processes, enriching user experiences, and configuring and integrating solutions to achieve business objectives. It requires a proactive approach to defining and delivering new features and user stories in collaboration with cross-functional teams.

Qualifications:

• Proven experience as a Business Analyst with a strong understanding of business process management.

• Experience in a contact center environment is highly recommended, providing insights into customer service and support processes and technology.

• Strong analytical skills and the ability to work effectively in a team-oriented, agile environment.

• Excellent communication and interpersonal skills, with the ability to engage and collaborate with stakeholders at all levels.

• Experience with Agile methodologies, particularly in generating and managing backlogs and user stories.

Fluent English is mandatory

Key Responsibilities:

• Improves business processes within the technology and business organizations, understanding client requirements, specifying, and analyzing these to a sufficient level of detail to ensure clarity of definition.

• Demonstrate an understanding of agile processes and actively engage as a member of a scrum team. Responsibilities include generating and elaborating user stories in the backlog, ensuring effective communication and collaboration with team members to support project success.

• Assist in identifying and refining project dependencies to ensure smooth execution of tasks.

• Provide necessary clarification for work items during the development phase to ensure team members understand the requirements fully.

• Develops a strong awareness and understanding of Thomson Reuters technologies, products, and services in assigned area.

• Contribute to the continuous improvement of business processes through strategic insights and feedback.