ServiceNow Developer Senior Consultant en Deloitte Americas Delivery Mexico

ServiceNow Developer Senior Consultant– Americas Delivery Mexico (ADMX)   

Are you an experienced, passionate pioneer in technology?  A ServiceNow Developer Senior Consultant  who wants to work in a collaborative environment? As an experienced  ServiceNow Developer Senior Consultant ,  you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel.   Americas Delivery Mexico (ADMX)  leverages scale and talent to provide high quality, cost-effective service to our clients.  

ADMX is a member of the Global Delivery Network which has presence across the world with Delivery centers in the United States, Romania, India, Spain, China, and the Philippines. ADMX is in Queretaro, Mexico. We provide consulting services to help our clients achieve a higher level of service in operational efficiency and business value. We are a team of professionals passionate about serving clients with distinction and learning, and we are driven by our purpose: Making an impact that matters for our clients, our people, and society. 

Work you’ll do/Responsibilities   

As a Senior Consultant, you will work with diverse global clients across a wide range of industries.   You will have a variety of clients facing responsibilities such as diagnosing issues using advanced analytical techniques, interviewing staff, formulating and making recommendations, and helping clients implement proposed solutions.  

The Team   

Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions. 

Qualifications  

Required  

• 6-10+ years  of consulting and/or industry experience 
• Completion of coursework (Egresado) in any pertinent field or industry 
• Responsible for supporting and leading project workstreams and/or teams 
• Identifies key drivers, defines problems and proposes solutions 
• Advanced English level  
•  Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management 
• Collaborate with business stakeholders to gather and analyze requirements. 
• Experience in ITSM , GRC products. 
• Configure and customize ServiceNow applications, including Incident, Problem, Change, and Service Catalog 
• ServiceNow Platform to meet the Identified Business requirements and Functional needs. 
• Support ServiceNow Platforms through Monitoring, Troubleshooting, Root-cause analysis and Implementing Bug Fixes 
• Review user stories to understand requirements and technical architecture documentation for solution. 
• Troubleshoot any errors found in the ServiceNow configuration.
•  Complete the deployment of solutions across sub-production and production environments. 
• Provide training for each tools functionality both in person and through using other methods. 
• Document, maintain and update policies, procedures