ServiceNow Developer Senior Consultant - Híbrido en Deloitte Americas Delivery Mexico

  ServiceNow Developer–Senior Consultant – Americas Delivery Mexico (ADMX)

Are you an experienced, passionate pioneer in technology? A ServiceNow Developer Senior Consultant who wants to work in a collaborative environment? As an experienced ServiceNow Developer Senior Consultant you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. Americas Delivery Mexico (ADMX) leverages scale and talent to provide high quality, cost-effective service to our clients.

ADMX is part of Deloitte’s Global Delivery Network, with centers in the United States, Romania, India, Spain, China, and the Philippines. Based in Queretaro, Mexico, ADMX leverages scale and talent to deliver high-quality, cost-effective consulting services, driving operational efficiency and business value for our clients.

We are a diverse team of professionals dedicated to client service, continuous learning, and making a positive impact for our clients, our people, and society.

Work you’ll do/Responsibilities

As a Senior Consultant, you will work with diverse global clients across a wide range of industries. You will have a variety of clients facing responsibilities such as diagnosing issues using advanced analytical techniques, interviewing staff, formulating and making recommendations, and helping clients implement proposed solutions.

The ServiceNow Senior Developer will lead the design, development, and implementation of complex solutions on the ServiceNow platform. This role involves mentoring junior developers, ensuring best practices, and driving the strategic direction of ServiceNow implementations.

The Team

Deloitte’s Enterprise Performance team is a leader in enterprise technology, driving transformation across finance, supply chain, and IT operations. You’ll work alongside strategic advisors and architects, leveraging industry expertise and innovative solutions to deliver measurable business impact.

Qualifications

Required

6-10+ years of consulting and/or industry experience

Completion of coursework ( Egresado ) in any pertinent field or industry

Responsible for supporting and leading project workstreams and/or teams

Identifies key drivers, defines problems and proposes solutions

Advanced English level

Certifications: ServiceNow Certified Application Developer (CAD) or

ServiceNow System Administrator (CSA)

Preferred

• Advanced ServiceNow Expertise : Proven experience designing, configuring, and optimizing ServiceNow modules such as ITSM, ITOM, HRSD, CSM, or similar platforms. Experience with custom application development and complex integrations is highly valued.

• Technical Leadership : Ability to architect end-to-end ServiceNow solutions, guide technical teams, and set standards for development, integration, and platform best practices.

• Strategic Consulting : Strong capability to translate business objectives into ServiceNow solutions, advise clients on platform strategy, and identify opportunities for digital transformation and process improvement.

• Project Delivery : Demonstrated success leading ServiceNow implementations, managing project timelines, resources, and deliverables, and ensuring high-quality outcomes.

• Stakeholder Engagement : Excellent skills in engaging with senior client stakeholders, facilitating workshops, gathering requirements, and presenting solution recommendations.

• Quality Assurance & Testing : Experience developing robust test plans, overseeing user acceptance testing (UAT), and ensuring solutions meet business and technical requirements.

• Continuous Improvement & Innovation : Proactive approach to identifying system enhancements, driving adoption of new ServiceNow features, and promoting continuous learning within the team.

• Documentation & Knowledge Sharing : Ability to create comprehensive technical documentation, user guides, and training materials, and to mentor junior consultants and client teams.

• Collaboration & Communication : Strong interpersonal and communication skills, with a track record of effective collaboration in global, cross-functional teams.

• ITIL & Industry Standards : Deep understanding of ITIL v3/v4 frameworks and their application within ServiceNow environments.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.