About the Role:  

 

·         You'll be responsible for a merchant's long-term retention and revenue growth. 

·        Demonstrate a broad scope, including making operational improvements, troubleshooting product-related bugs, upselling incremental products and services, and ensuring high levels of satisfaction and retention on a book of accounts. 

 

Responsibilities  

 

●      Connect and collaborate with our existing merchant partners to understand their unique goals and priorities, and help resolve current challenges to retain and grow our partners

●      Communicate with merchants from your book of business by phone and email on an ongoing basis to monitor and support progress toward their goals

 

 

Skill Set Required  

 

●      2+ years of experience in sales / account management roles, increasing customer satisfaction, retention, and product adoption

●      Creative, motivated, and passionate about sales / account management

●      Experience using Salesforce or similar CRM tools

●      Experience using Google Sheets or Microsoft Excel (can maintain complex spreadsheets), on an intermediate to proficient level

●      Experience using Outreach or similar engagement tools

●      Ability to demonstrate empathy with partners’ needs and adapt to meet their unique goals