Empleo de IT Help Desk Technician en Cuauhtémoc, Ciudad de México - Vacante 101841

Feria Virtual de Empleos de Tecnología en México 2024

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Publicado hace 13 días.

IT Help Desk Technician en Percepta

$ 15,000 a 20,000 MXN (Bruto)

Ciudad de México

Empleado de tiempo completo

Inglés: Nivel Avanzado

Our company is seeking a highly skilled and knowledgeable Help desk Technician with current experience providing tier 1 and 2 technical support.


Highly qualified to work individually in Mexico and as part of a global team.


What You’ll Be Doing 


The IT Help Desk Technician’s role is to consistently improve and maintain a high level of customer satisfaction by troubleshooting to resolve customer issues.  The IT Help Desk Technician is responsible for the logging and tracking of all Service Desk requests and for providing tier 1 and 2 technical support.  The Technician will follow documented procedures for escalating the issues that are outside of their area of competency and is responsible for following up on the issue until it has been resolved.  The IT Help Desk Technicians are the primary source for end user support.

The IT Help Desk Technician follows documented work instructions to accommodate customer requests, including creation and administration of IDs that provide access to various internal and external systems. 

The IT Help Desk  Technician completes other tasks as assigned by IT Manager.


During a Typical Day, You’ll

  • Use required contact tools (Phone/Ticket/Chat) for technical assistance in performing Tier 1 and 2 support.
  • Incident detailed documentation in Service Now or other required applications for any work they perform
  • Complete checklist of daily operational tasks to ensure system availability before production hours and monitor system performance
  • Provide hardware setup, imaging, upgrades, repair, and inventory for PCs at the local site.
  • Administrate or facilitate the administration of IDs and Applications accesses.  
  • Create and update Support Documentation
  • Moving or relocating of PCs as required, for both small and large projects or Remote pickups or shipping.
  • Ability to work flexible hours and accommodate any of the IT Support Services shifts. 
  • The local IT Help Desk Technicians are the primary source for daily support tasks on the production floor and are responsible for escalating to local administrators if the problem is beyond their area of expertise and responsibility.
  • Maintain a positive work environment that fosters team performance. Support and contribute open communications flow inside and outside the Technology Team
  • Other duties as assigned.

What You Bring to the Role 

Minimum of 2 years recent experience of Help Desk hardware and software in an Enterprise environment, providing L1- 2 support to users.

  • Experience with basic Network and Telephony troubleshooting. Ticketing systems, preferably Service Now
  • Associates Degree or equivalent work IT experience.
  • Working knowledge of Windows 10/11. Outlook and Office 365.
  • CompTIA A+ desirable 
  • Willing to work on site 100%
  • Bilingual required- Please attach resume in English. 

What You Can Expect 

  • $20,000 monthly.
  • Life Insurance (25 monthly salaries).
  • Savings Fund
  • Groceries card.
  • Restaurant Card (Eligibility after 90 days in the company).
  • Annual vacation: 16 days at first year
  • 25% Vacation Bonus.
  • Annual Bonus (7 / 14 / 21 days of employee's daily salary in first, second and third year).
  • Christmas Bonus (15 days).
  • Training and Development Programs (Percepta College).
  • Employee Rewards Program.
  • Work on site: CDMX- Monumento a la Revolución.

A Bit More About Your Role 

  • Up to 5% travel may be required.