IT Coordinator en Monterrey, Nuevo León para Teleperformance México - Hireline México
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IT Coordinator

$ 25,000 a 30,000 MXN

Nuevo León

Empleado de tiempo completo

Nivel de Inglés: Nivel Avanzado

IT Coordinator


Responsible for:

The IT Coordinator will be in charge of ensuring the continuity of the technology services provided to TPNSR’s internal users.

 Supervise 1st level IT  Analyst team compliance to SLA and quality of service.

 Set and Supervise special IT Desktop support projects

 Ensure availability of TPNSR technology resources

 Provide quality customer service trying to ensure first time fix and good attitude.

Control and Participate TPNSR IT inventory and stock availability.

 Follow department standard operating procedures (SOPs) and ISMS Policies

To Read and sign ISMS Policies

 

 

Education and specific Training : Bachelor Degree

 

Work experience: 1 year of experience in the technology area at similar position

 

Technical Skills

 

•        PC/laptop troubleshooting and analysis

•        Avaya / polycom ip phones configuration

•        Windows desktop/laptop operating systems configuration

•        MS Office suite

•        MS Active directory admin

•        AD GPO Security policies knowledge

•        Symantec Ghost cloning process

•        Network basic knowledge

•        Competencies average on level 3