Responsibilities and Duties

·       Address and process Add-On Opportunities for Platinum and Gold Segments.

·       Provide high standard contract summaries and account reconciliations for Platinum and Gold Segments.

·       Follow up open support cases for Platinum and Gold Segment and report the outcomes to CSS and client.

·       Process partial churn requests for Platinum and Gold Segments.

·       Promote growth for Top Bronze Accounts assigned by engaging with the customer and understanding the company’s needs, in order to accomplish Upgrade, Add-On and Renewal opportunities, or re-directing Upsell opportunities.

·       Address inquiries generated from Bronze Accounts assigned related to contracts, finance and drive account reconciliations as needed.

·       Processing partial and full churn for bronze accounts assigned.

·       Follow up open support cases for bronze accounts assigned.

Required Skills / Qualifications

·       1+ year experience in administrator role.

·       Strong written and verbal communication skills with the ability to communicate effectively at all levels.

·       Prior experience using Sales Force (or similar CRM) and SAP.

·       Intermediate level Excel skills.

·       Ability to work autonomously and display a high level of self-motivation, willingness to take ownership & be held accountable

·       Positive and enthusiastic approach and attitude, with Strong organisational and interpersonal skills

·       Customer relationship and conflict management skills

·       Methodical and disciplined approach to problem solving