Empleo de Customer Success Administrator en Monterrey, Nuevo León - Vacante 104332 - MX

Publicado hace más de 30 días.

Customer Success Administrator en Adecco

$ 25,000 a 30,000 MXN (Bruto)

Nuevo León

Empleado de tiempo completo

Inglés: Nivel Avanzado

Responsibilities and Duties

·       Address and process Add-On Opportunities for Platinum and Gold Segments.


·       Provide high standard contract summaries and account reconciliations for Platinum and Gold Segments.


·       Follow up open support cases for Platinum and Gold Segment and report the outcomes to CSS and client.


·       Process partial churn requests for Platinum and Gold Segments.


·       Promote growth for Top Bronze Accounts assigned by engaging with the customer and understanding the company’s needs, in order to accomplish Upgrade, Add-On and Renewal opportunities, or re-directing Upsell opportunities.


·       Address inquiries generated from Bronze Accounts assigned related to contracts, finance and drive account reconciliations as needed.


·       Processing partial and full churn for bronze accounts assigned.


·       Follow up open support cases for bronze accounts assigned.


Required Skills / Qualifications

·       1+ year experience in administrator role.


·       Strong written and verbal communication skills with the ability to communicate effectively at all levels.


·       Prior experience using Sales Force (or similar CRM) and SAP.


·       Intermediate level Excel skills.


·       Ability to work autonomously and display a high level of self-motivation, willingness to take ownership & be held accountable


·       Positive and enthusiastic approach and attitude, with Strong organisational and interpersonal skills


·       Customer relationship and conflict management skills


·       Methodical and disciplined approach to problem solving