Customer Service and Up-Sales

 

Should have Good English communication skill

 

 

• Cover inbound customer requests and apply retention strategies based on legal terminology and long-term services.

 

• Comprehension – Ability to clearly understand the problem statement.

 

• Solves routine problems effectively, gathering the information necessary from the customer.

 

• Ability to set expectations and deliver information in a positive and articulate way.

 

• Demonstrates a strong customer service orientation.

 

• Takes responsibility to follow up with customers to ensure their needs and expectations are satisfied and promises are kept.

 

• Ability to retain and apply knowledge gained during the training.

 

• Ability to provide the best retention option and retain the custom.