Cloud Support Engineer II - Databases, Support Engineering en Miguel Hidalgo, Ciudad de México para Amazon Web Services (AWS) - Hireline México
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Cloud Support Engineer II - Databases, Support Engineering en Amazon Web Services (AWS)

Sueldo oculto

Ciudad de México

Empleado de tiempo completo

Nivel de Inglés: Nivel Avanzado

The Database role supports our services that focus on Databases technologies, including Amazon Aurora, DynamoDB, Redshift, Athena, as well as AWS Database Migration Service, Data Pipeline, Glue and more.


#SupportEngineeringMEX
BASIC QUALIFICATIONS
  • Advanced administration experience with (1) of the following Database engines: MySQL / Oracle /
  • PostgreSQL / MariaDB / SQL Server / Amazon Aurora
  • Advanced experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange)
  • Advanced experience with Networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related)
  • Bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position OR equivalent military experience
  • 3+ years of professional experience
PREFERRED QUALIFICATIONS
  • Strong analysis and troubleshooting skills and experience
  • Database troubleshooting and performance tuning
  • Experienced setting up monitoring / alarming for production DB environments
  • Database migration and ETL experience
  • Experience with NoSQL technologies like DynamoDB, Redis, MongoDB, Cassandra or Riak
  • Experienced with Linux system monitoring and analysis
  • Good understanding of distributed computing environments
  • Experience with query analyzers and query tuning / slow query optimization etc.
  • Exposure to Virtualization (VMware, Xen, Hypervisor)
  • Prior working experience with AWS - any or all of EC2, S3, EBS, ELB, RDS, Dynamo DB, EMR
  • Exposure to security concepts / best practices
  • Expertise with Load Balancing, Iperf, MTR, netcat, and other network monitoring / troubleshooting tools
  • Experience Troubleshooting the full application stacks from the OS up through custom applications

WHY AWS SUPPORT?

  • First and foremost this is a customer support role – in The Cloud.
  • On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
  • Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
  • Career development: We promote advancement opportunities across the organization to help you meet your career goals.
  • Training: We have training programs to help you develop the skills required to be successful in your role.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit  https://www.amazon.jobs/en/ disability/us .