Application Support Analyst – eStores – SAP Hybris en Thomson Reuters

Join our Service Management team in Mexico City, where we are spearheading a global transformation across Technology Operations. As an Application Support Analyst, you will play a crucial role in the daily management of our diverse application suite, including SAP Hybris and JAVA technologies. You will work closely with stakeholders to guarantee operational readiness for new applications and enhancements, continually driving service improvements and pioneering innovation.

About the Role:

• Manage and ensure the reliability of infrastructure and application operations for our entire application portfolio.

• Collaborate with application development teams to ensure seamless operational integration of new applications and features.

• Champion continuous service enhancement and innovation to meet or exceed service level agreements (SLAs).

• Maintain a deep understanding of ITIL processes and contribute to the strategic direction and achievement of departmental goals.

• Monitor and analyze key performance metrics, and keep documentation, processes, and procedures meticulously updated.

About You:
You have at least 3 years of experience in software development or technology infrastructure.

• A Bachelor’s degree in Computer Science or a related field is preferred.

• You are fluent in English and possess a strong grasp of ITIL processes.

• Your technical proficiency includes SAP Hybris, JAVA, MS SQL Server, JavaScript, HTML/CSS, and API.

• You are known for your excellent problem-solving, organizational, and collaborative skills.

• Experience in IT Service Management and adherence to standards is crucial.

• You have effective communication skills and hands-on programming experience.

• ITIL Certification is an advantage

This role is designed for someone eager to be at the forefront of technological innovation and operational excellence, ensuring smooth and efficient application support in a dynamic environment.

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What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Culture:  Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact.

• Purpose-Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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