UX Strategist en EPAM México

You are curious, persistent, logical and clever – a true techie at heart. You enjoy living by the code of your craft and developing elegant solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a  UX Strategist . Scroll down to learn more about the position’s responsibilities and requirements.

Responsibilities

• Deeply understand the needs, pain points, behaviors, and emotions in the audience (i.e., investor, client, branch) journeys in the context of the digital and broader brand
• Ability to facilitate strategic UX methods and activities including design thinking, service design blueprinting, journey mapping, user flow mapping, and other UX and product definition methods
• May lead multi-functional teams consisting of contractors and consultants, to determine appropriate experience architecture and desired outcomes across multiple user experiences
• Ensures that end users’ experiences feel consistent across digital properties, products and portfolios and complement offline experiences
• Collaborates and communicates across delivery teams in the product they represent and across business stakeholders. Works closely with other UX Strategists to connect efforts across portfolios and products and brand/content ensuring that the experience that is being delivered across teams is coordinated and cohesive. Serves as an ambassador for important efforts and valuable research insights of interest to other teams
• Collates feedback from research and design efforts across their aligned area into actionable, key, and larger themes that are shared widely and with impact, across product team, and to other teams and products
• As appropriate, provides input on the definition, scope, and prioritization of UX tasks in collaboration with fellow UX and product team members, with special emphasis on overlap and connection with other efforts and direction
• Facilitates the implementation of UX Chapter defined processes and best practices within the product team. Educates and is an ambassador for UX processes and value on team
• Escalates issues and roadblocks to product and UX leadership
• Assists with mentoring and facilitating onboarding for new UX team members within the product they support
• Identify emerging trends and innovations in the discipline of user experience design and mentor others to ensure the firm's user experience design capabilities align with industry and client expectations
• Effectively collaborates with Team Leads by providing input into alignment to team activities and strategies
• Amplifies messages and advocates with all levels of leadership and team members for important communication items from leadership in both UX and their responsible area
• Champions the value of UX with leadership and elevates and celebrates team success and contributions
• Deeply understand firm's brand positioning and ensure brand is represented across all client and associate experiences – on or offline
• Establish a close working relationship with strategy, messaging, and channel teams to ensure that look and feel of digital properties align to the firm's brand
• Lead the strategic design, architecture, and development of multiple, highly complex digital experiences for clients, investors and associates that support the firm's digital strategy and brand initiatives
• Deeply understands the product(s) they represent and how that product(s), and its delivery relates to other products and efforts underway
• Serve as a product design integrator by ensuring a positive user experience within a digital ecosystem consisting of homegrown applications and third-party vendor products and services
• Collaborates closely with Product Managers and Product Owners to influence the direction of a product or experience and its associated roadmap

Requirements

• Minimum of 10 years of experience directly related to user experience or digital products
• Bachelor's degree in Human Factors, Interactive Design, Graphic Design, Computer Science, Digital Media, Interactive Media, Web Design, Communication, Behavioral Science preferred
• Must be able to communicate with impact across multiple audiences, including all levels of leaders and associates, and external vendors
• Knowledge of emerging business models and digital product strategy in the financial services industry
• Excellent thought leadership, collaboration, and motivational skills
• Must have expertise using multiple UX methods including user journey mapping, user research, information architecture, low-fidelity design, high-fidelity design, design systems, web accessibility, and front-end development
• Must have expertise in planning and facilitation of design thinking methodologies
• Experience with Agile methodologies
• Passion to remain current with the research and best practices in the fields of creative design, usability, human factors, and interface design
• Knowledge of financial services processes/fintech preferred
• Excellent written and verbal communication skills, including the ability to educate and influence others unfamiliar with UX principles at all levels of the organization. Must be able to advocate on behalf of end users

We offer

• Career plan and real growth opportunities
• Unlimited access to LinkedIn learning solutions
• International Mobility Plan within 25 countries
• Constant training, mentoring, online corporate courses, eLearning and more
• English classes with a certified teacher
• Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
• Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
• Flexible work schedule and dress code
• Collaborate in a multicultural environment and share best practices from around the globe
• Hired directly by EPAM & 100% under payroll
• Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
• Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
• 13 % employee savings fund, capped to the law limit
• Grocery coupons
• 30 days December bonus
• Employee Stock Purchase Plan
• 12 vacations days plus 3 floating days
• Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
• Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
• Monthly non-taxable amount for the electricity and internet bills