Technical Support en Tijuana, Baja California Norte para iTjuana - Hireline México

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Technical Support

Sueldo oculto

Baja California Norte

Empleado de tiempo completo

Nivel de Inglés: Nivel Avanzado

As part of our team, you assist in managing every aspect of our hardware and software solution 24/7 for optimal performance. Our customers rely on us to actively monitor a variety of laboratory equipment and environments for any deviations from preset parameters and to provide live support to avert critical failures

Responsibilities:
● Handling customer technical support cases through phone and email submission
● Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
● Perform predictive analytics on laboratory equipment and provide notifications
● Monitor our real-time monitoring platform’s software for our customers’ specific needs
● Analyze and interpret data outputs from sensors and lab equipment to identify potential problems, improve processes, optimize the XiltriX system, and mitigate risks
● Interpret and comply with laboratory protocols, SOPs etc. to meet regulatory requirements and assure product reliability 
● Compile reports on progress, and to identify, resolve and inform on technical issues
● Test network connectivity between our customers’ locations and AWS or our data center
● Work on a fixed schedule to respond to alarms, etc.
● Preparing reference material for users by drafting operation instructions

Minimum Qualifications: 
● Data analysis, including experience with Excel and databases
● Proficient with Microsoft Office Suite and Google Suite
● Prepares accurate reports and updates records promptly
● Works with structured engineering processes and procedures
● Bachelor / Associate degree from an accredited college with a major in technology
● Committed to excellent customer service
● Adaptable
● Demonstrated fluency in English, boths

Note: Work shift will be Night Shift from  4 am to 1 pm