As a Technical Support Analyst , you will be a vital team member in the Global Support organization, providing responsive, world-class, quality support to customer accounts for Infor’s products.

Technical skills you'll need:

• Knowledge in API integration, SMTP, network and security, certificates, SQL (basic-intermediate) , DB  administration , Linux systems  administration , RDP, SSH, log reviewing.
• Ability to diagnose technical issues and implement effective solutions.
• Ability to convey technical information clearly and concisely to stakeholders at all levels.
• English skills.

Some of the activities you'll have:

• Support all the technical aspects of our product which includes, but is not limited to: APIs, integrations, printing, SQL, databases, ERP and WMS, BODs, Connection points.
• Ability to cover on-call shift on a rotational basis.
• Deliver customer service and support, maintaining a customer-centric approach and ensuring customer satisfaction.
• Stay updated on product features, enhancements, and industry trends to provide informed technical assistance and recommendations to customers.
• Participate in training sessions and continuous learning activities to enhance technical skills and product knowledge.
• Use of troubleshooting techniques and methodologies to identify root causes of problems, bugs, performance issues and develop effective solutions.
• Collaborate with cross-functional teams and stakeholders to address escalated issues, communicate resolutions, and drive continuous improvement efforts.

Benefits we offer:

• Restaurant tickets $1,500MNX monthly.
• Food Coupons $3,000MNX monthly.
• Savings Fund 13% capped.
• Christmas Bonus, 30 days.
• Vacation premium 50%.
• 13 vacation days.
• 3 personal days.
• Life Insurance.
• Healthcare Insurance.
• Free parking lot access.