Empleo de Technical Support Analyst-Hibrido-CDMX-Lomas de Chapultepec en Miguel Hidalgo, Ciudad de México - Vacante 105203 - MX

Publicado hace 22 días.

Technical Support Analyst-Hibrido-CDMX-Lomas de Chapultepec en Infor

$ 30,000 a 35,000 MXN (Bruto)

Ciudad de México

Empleado de tiempo completo

Inglés : Nivel Avanzado

As a Technical Support Analyst , you will be a vital team member in the Global Support organization, providing responsive, world-class, quality support to customer accounts for Infor’s products.

Technical skills you'll need:

  • Knowledge in API integration, SMTP, network and security, certificates, SQL (basic-intermediate) , DB  administration , Linux systems  administration , RDP, SSH, log reviewing.
  • Ability to diagnose technical issues and implement effective solutions.
  • Ability to convey technical information clearly and concisely to stakeholders at all levels.
  • English skills.

Some of the activities you'll have:

  • Support all the technical aspects of our product which includes, but is not limited to: APIs, integrations, printing, SQL, databases, ERP and WMS, BODs, Connection points.
  • Ability to cover on-call shift on a rotational basis.
  • Deliver customer service and support, maintaining a customer-centric approach and ensuring customer satisfaction.
  • Stay updated on product features, enhancements, and industry trends to provide informed technical assistance and recommendations to customers.
  • Participate in training sessions and continuous learning activities to enhance technical skills and product knowledge.
  • Use of troubleshooting techniques and methodologies to identify root causes of problems, bugs, performance issues and develop effective solutions.
  • Collaborate with cross-functional teams and stakeholders to address escalated issues, communicate resolutions, and drive continuous improvement efforts.

Benefits we offer:

  • Restaurant tickets $1,500MNX monthly.
  • Food Coupons $3,000MNX monthly.
  • Savings Fund 13% capped.
  • Christmas Bonus, 30 days.
  • Vacation premium 50%.
  • 13 vacation days.
  • 3 personal days.
  • Life Insurance.
  • Healthcare Insurance.
  • Free parking lot access.