Site Reliability Engineer

About us
Thomson Reuters Tax and Accounting Professional is looking for a Site Reliability Engineer to join their Operations teams! The Site Reliability Engineer position will be located in Mexico City and will provide day to day application support of the Tax & Accounting Professional on-line hosted products operating within Thomson Reuters Data Centers and Public Cloud. Working closely with the Thomson Reuters Infrastructure, Hosting, and Network teams and local Development teams, the Senior DevOps Engineer will help ensure availability, stability and performance of Tax and Accounting Professional products.

As a Site Reliability Engineer at Thomson Reuters, you will be responsible for continually looking to optimize systems and services for security, automation, performance and availability, while ensuring solutions developed, adhere and align to architectural standards. You will be responsible for ensuring that technology systems and related procedures adhere to organizational values. You’ll be able to deliver innovative solutions that impact our customers business every day and partner with teammates globally to develop innovatisolutions for the best products in the market. We are committed to the growth of our Engineering teams and want people who are just as excited by this as we are!

About the Role
In this opportunity, as a Site Reliability Engineer you will: 

• Work with a wide array of technologies to meet objectives including:
• Windows and Linux Servers
• MSSQL, MySQL, Oracle and PostgreSQL Database Servers
• Tomcat, Apache and IIS Applications Servers
• Zabbix
• Jenkins or other CICD tooling
• Enterprise Storage
• Software deployment and lifecycle management software
• Public and Private Cloud Technologies (AWS or Azure preferred), including CICD experience in AWS.
• Possess a strong troubleshooting mentality and asks questions about architecture or implementation.
• Participates in the implementation, deployment, and maintenance of TRTA Professional online applications and related tooling.
• Participate in on-call rotation.
• Drives efficiency and accuracy through scripting, automation, documentation, and continual process improvement.
• Provides a high level of technical and subject matter expertise in one or more technologies and serves as a point of escalation for technical issues related to specialty.
• Produces, delivers, and maintains appropriate documentation for systems in accordance document control standards and procedures.
• Provides specialist support during complex and/or major incidents.
• May be asked to lead recovery efforts during major incidents within business unit.
• Contributes to or author technical documentation such complex changes instructions.
• Reviews, and updates as appropriate, operations procedures, standards, and technical policies.
• May be asked to assist with production of white papers on technical R&D projects
• Collaborates with business, third party vendors, developers, application support and technical operations groups to determine appropriate hardware/software needed and to resolve any issues impacting the application processes.
• Identifies risks & issues and takes ownership to deliver appropriate resolutions.
• Performs daily tasks and ongoing projects relative to operational and application support of TRTA Professional products.  These tasks include monitoring, backup / restores, application availability, scheduled / non-scheduled maintenance, release management, code deployment and configuration management.
• Responsible to seek out all information and to fully understand all aspects of each device’s technology configuration and uses all approved engineering tools available to implement conforming change.
• Documentation of application management, configuration management, release management, systems architecture and administrative processes
• Fully familiarizes self with all aspects of the developed code.
• Recognizes design problems and errors and takes corrective action from a design perspective on the object code environment. Interfaces with development teams on system design enhancements and the elimination of intermittent hardware/software problems.
• Packages company approved hardened versions of targeted operating systems.
• Develop and maintain self-service tooling for Development teams
• Work with leadership to provide regular status reports of given project tasks
• Act as an escalation point for other team members to reach out to for assistance

About You
You’re a fit our Site Reliability Engineer roles if you have:

• Bachelor’s degree in Computer Science, Computer Engineering or Information Systems or equivalent experience
• 4 years of experience hosting cloud native applications on the public cloud
• Solid Windows and/or Open Source (Linux) Systems Administration skillset
• Experience with Amazon Web Services technologies including Cloud Formation, Elastic Load Balancer, Auto Scaling Groups, Route 53 and Cloud Watch
• Experience with Software Development Life Cycle and deployment methodologies
• Experience with migrating large scale applications to the Public Cloud
• Experience with automating systems in Python and/or PowerShell
• Experience with systems that connect to central storage devices, NAS or SAN
• Experience with monitoring and alerting (DataDog preferred)
• Experience with containerization of microservices
• Experience with building CICD pipelines (AWS preferred)
• Excellent communication and interpersonal skills
• Fundamental understanding of networking technologies

What's in it for you:

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

#LI-FZ1

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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