ServiceNow ITSM-CMDB Developer Senior - Híbrido en Fixity

Job Description

• ServiceNow ITSM - CMDB Developer

• Mandatory : ServiceNow ITSM Modules, CMDB

• Preferred : ITOM Discovery, Service Graph, JavaScript

• 3 – 5 Years

• LATAM (specify country: e.g., Mexico, Colombia, Argentina, Brazil, etc.)

• Experience as a ServiceNow ITSM Admin/Developer implementing:

  • Incident Management, Problem Management, Change Management

  • Knowledge Management, Service Catalog, Mobile App, Virtual Agent

• Ability to configure ServiceNow ITSM applications as per approved design plans

• Strong knowledge of CMDB and CSDM frameworks

• Understanding of CMDB/CSDM use cases within ITSM / ITOM modules

• Expertise in configuration management lifecycle and related ITSM modules

• Experience with CMDB integration connectors and Service Graph connectors

• Implementation of CMDB Health Dashboards and CSDM Data Foundation Dashboard

• Experience rolling out CSDM framework in phased manner

• Proficiency in CMDB/CSDM data model, classes, attributes, and use cases

• Knowledge of testing methods (unit, system integration, performance, UAT, etc.)

• ServiceNow development experience with JavaScript, Jelly, Web Services, XML, HTML, CSS

• Experience creating reliable, repeatable environments for dev, test, staging, production

• Certifications:

  • ServiceNow Certified Systems Administrator (mandatory)

  • CMDB Micro Certification (mandatory)

• Methodologies: Agile/Scrum knowledge, ITIL basics

• Understanding of Software Development Lifecycle (SDLC)

• Strong verbal and written communication skills for both technical and non-technical audiences

• Excellent interpersonal skills to collaborate with project teams

• Ability to contribute actively in planning meetings

• Self-directed, detail-oriented, and proactive in meeting quality standards

• ServiceNow Implementation Specialist Certification

• ITIL V3/V4 Foundation Certification

• Java Developer Certification

• Understand and analyze application requirements or user stories

• Follow development best practices, standards, and guidelines

• Actively participate in daily stand-up meetings and adapt to requirement changes

• Ensure code quality for assigned tasks

• Conduct unit testing and maintain documentation

• Support users during User Acceptance Testing (UAT)

• Provide training to end users on developed functionalities

• Deliver tasks effectively, meeting timelines and quality benchmarks