Service Delivery Manager (JR)

We’re looking for a proactive and detail-oriented Service Delivery Manager  to join our remote team in Mexico. In this role, you’ll help ensure that our digital projects and services are delivered successfully, collaborating with cross-functional teams and building strong relationships with clients and stakeholders. You will report to the Director of Operations and work closely with the sales, marketing, and finance teams.

This is a great opportunity for someone with early experience in project or service delivery management, looking to grow their leadership and technical coordination skills in a fast-paced environment.

Requirements

• 1–3 years of experience in a similar role (project coordinator, junior project manager, service delivery).

• Basic understanding of web development processes and the Microsoft business platform.

• Familiarity with project management tools like JIRA, Trello, or MS Project.

• Understanding of Agile or Scrum methodologies is a plus.

• Strong organizational and time management skills.

• Ability to explain ideas clearly to both technical and non-technical audiences.

• Eagerness to learn and grow into a leadership role.

• Comfortable working in English (90% proficiency or higher).

• Support in planning and tracking project activities, deliverables, and timelines.

• Assist in coordinating resources across departments to meet project needs.

• Monitor project progress and help identify potential issues early.

• Facilitate communication between technical teams and clients/stakeholders.

• Help prepare status reports and project documentation.

• Participate in team meetings and follow up on action items.

• Ensure quality standards are met through collaboration with QA and technical teams.

• Stay aligned with project goals and ensure tasks are on track.

• Learn and apply best practices in service and project delivery.