Senior Analyst - IT Systems Engineering (GNU/Linux) - Híbrido

We will count on you to:

• Provides support to help ensure application availability, reliability and stability and assists with the documentation of root cause analysis of some in-scope, routine incidents.
• Supports the implementation of application performance improvement initiatives and provide assistance to other technical groups on process improvement initiatives, as necessary.
• Under general supervision, provides engineering support and technical evaluation of application software and middleware, as well as provision of support and technical evaluation of software components.
• Performs assigned activities to help improve service efficiency and effectiveness.
• Participates in cross-OpCo technical design and engineering projects, as directed by manager/supervisor.
• Plan & perform major version upgrades of application and we servers such as Tomcat, Apache Web Server, etc.
• Follow change control processes to support application releases.
• Remediate application and software related security vulnerabilities.
• Create and maintain technical documents such as knowledge base articles, infrastructure diagrams, and FAQs.
• Perform routine housekeeping and health monitoring. Write Linux/UNIX Shell Scripts as and when needed for monitoring, recycling, automating tasks, etc.
• Support and resolve issues like application recycles, disk space issues, process hung, port conflict, logs archiving, SSL certificate, expiry, etc. on Linux platform.
• Work on putting together and submitting infrastructure related requests, such as DNS registration, SSL certs etc.
• Candidate must be flexible in terms of working hours due to the nature of the role providing 24X5 weekdays support and weekend On-Call support on a rotational basis.
• Willingness to work on weekends to support application releases and maintenance is required.

Requirements :

• 3-5 years of experience in System Engineering providing Project and System support across a portfolio of business applications and systems focusing on supporting Client Facing Web Applications
• Strong knowledge in Linux & Windows Fundamentals and Administration
• Knowledge of WebLogic, Oracle Fusion, Apache, Nginx webserver, JavaScript and Window Server/IIS administration is a PLUS
• Knowledge of cloud computing technologies and environments as well as experience with container systems (Docker) and container orchestration (e.g. Kubernetes) is a PLUS
• Experience with Cloud Technology (AWS configuration, build and deployments using Ansible, CloudFormation or other equivalents) is a PLUS
• Working knowledge of F5 Load Balancer, Firewalls, DNS, etc.

Skills that will make you stand out:  

• Strong verbal and written communication skills, to work effectively with international teams, including Development, Database, OS and Infrastructure support teams.
• Excellent technical, diagnostic, and troubleshooting skills.
• S elf-directed individual with strong motivation and willingness to take initiative.
• An analytical, creative thinker who can focus on the details without losing sight of the big picture
• Strong attention to detail