Second Line Technical Support Engineer - Senior (SQL) - Remoto en Talentosy

Our client is an end-to-end digital transformation services consultancy looking for great talent to work remote from any place in Mexico to support a TELCO client

Job Description:

We are seeking a dedicated and skilled Second Line Technical Support Engineer to join our team. This role is crucial in ensuring the smooth operation of our telecom services and maintaining a high level of customer satisfaction. The ideal candidate will possess excellent communication skills, problem-solving abilities, and a strong technical background. This position offers an opportunity to work in a dynamic and fast-paced environment, contributing to our ongoing success in the telecom industry.

Key Responsibilities:

- Provide second-line technical support to end-users and customers.

- Collaborate effectively with the first-line support team and other departments to ensure prompt issue resolution.

- Utilize strong analytical and problem-solving skills to diagnose and troubleshoot complex technical issues.

- Maintain a high level of customer satisfaction through clear and effective communication.

- Work closely with SQL databases to retrieve and manipulate data for analysis and reporting.

- Demonstrate an understanding of software development concepts and processes.

- Proficiency in basic coding is desirable, with a preference for Golang.

- Use medium-level Excel and Word skills for reporting and documentation purposes, as well as the usage of functions and macros for data analysis and manipulation.

- Adapt to a rapidly shifting day-to-day work structure to address evolving customer needs.

Qualifications:

- Excellent team communication and interpersonal skills.

- Strong soft skills to handle customer inquiries and issues with professionalism.

- Exceptional communication skills, both written and verbal.

- Solid knowledge of SQL for data analysis and reporting.

- Familiarity with AWS ecosystem is a plus.

- Understanding of software development principles and methodologies.

- Proficiency in basic coding, with a preference for Golang.

- Medium-level Excel and Word skills for documentation.

- Ability to adapt quickly in a fast-paced, dynamic work environment.