Salesforce Support Analyst - Finance en Cuauhtémoc, Ciudad de México para Thomson Reuters - Hireline México

Feria Virtual de Empleos de Tecnología México 2023

¡Más de 700 ofertas de trabajo en México!

Visitar feria

Salesforce Support Analyst - Finance en Thomson Reuters

Sueldo oculto

Ciudad de México

Empleado de tiempo completo

Nivel de Inglés: Nivel Avanzado

About the role:

As a Salesforce Support Analyst, you will:

  • Manage daily support requests to be completed efficiently (users' creation and modification, reports and dashboards management, bugs and data management).

  • Work on change requests related to user access and other system improvements.

  • Identify enhancements proactively to improve supportability, operability or performance of system.

  • Testing new development work with the Delivery team.

  • Provide user training required to ensure correct and effective system usage.

  • Act as a subject matter expert for all the business processes supported in system.

About you:

  • Must have experience and skills to interpret business needs and translate them into functional/operational requirements. Ideally a minimum of 2 years’ experience supporting

  • Strong analytical and problem-solving skills.

  • Ability to adapt to changes and learn quickly.

  • Ability to share knowledge and contribute to a team.

  • Self-starter; proactive; flexible and determined.

  • Fluent English language is required.

What’s in it F or Y ou ?  

You will join our inclusive culture of world-class talent, where we are committed to your   personal and professional growth through:  

  • COVID-19 Response: Currently , as part of our COVID-19 a majority of our employees are working remotely and following local COVID-19 bylaws and guidelines , with the majority of our offices planning to embrace a hybrid work environment consisting of in-office and remote work in 2022.  

  • Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more  

  • Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing  

  • Learning & Development: LinkedIn Learning access ; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking  

  • Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact  

  • Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency.  Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.