Order Admin Customer Care Sr - Híbrido en Fixity

Order Admin Cust Care Senior

Job Summary –

• Customer facing services for a Region or specific Country. Telephone and email support for any inquiries from Customers or internal teams. Processing customer´s purchase order process and their accurate follow up. Day-to-day support activities and transactions for Indigo and non-Indigo areas, which could be any or all the following examples: Order management, training coordination, quoting, crediting, managing returns & replacements, administration and log relocations, cancellations, and Customer disputes.

Years of experience needed 2–3

Technical Skills:

•       Professional demeanor, initiative to work independently, but also ability to accept and follow instructions.

•       Fluently communicate in English and Spanish

•       Work closely with internal teams to identify system requirements

•       High level of communication in general

•       Able to meet client needs and offer the best solution.

•       Sensitive communication

•       Achievement of process knowledge and ongoing education based on implementation of transformational initiatives

•       Case documentation within assigned systems or platforms as per business requires

•        Achievement of Specific Schedules for coverage of assigned activities

•       Proficiency at Microsoft Office and Internet Browsers 

•       Meeting Regional guidelines for achieving any legal requirements related to Quoting, Ordering, Post-Ordering and Invoicing matters

•       Following HP´s guidance on resolving basic system connectivity issues

•       Achievement of Key Performance Indicators as per activity assigned and as business demands in a timely manner and with high quality

Certifications Needed:

• Bachelor’s degree in finance, Business, Economics, Industrial Engineering or equivalent.

Job Type: Full-time

Pay: $13,000.00 pesos per month.

Language:

• English (Required)

Work Location: Hybrid remote in Guadalajara, Jalisco

Monday to Friday 8 am to 5 pm.