Middle Technical Business Analyst - Senior Agile - Hybrid en HCLTech

Know about HCL Technologies

HCLTech established its presence in Mexico in 2008 and now employs a diverse group of over 2,400 people working across Guadalajara, Mexico City, and Monterrey. With our strong  local and global experience, solutions, and >85% of the workforce being local, we are supercharging progress for our 90+ customers across 25 of 32 states in Mexico through multi-year engagements, including Fortune 500 organizations.

The Technical Business Analyst candidate must have:

Acts as a liaison between business stakeholders to gather, analyze, communicate, and validate requirements for changes to business products, processes, and systems. The role concentrates on improving business processes, enriching user experiences, and configuring and integrating solutions to achieve business objectives. It requires a proactive approach to defining and delivering new features and user stories in collaboration with cross-functional teams.

Key Responsibilities:

• Improves business processes within the technology and business organizations, understanding client requirements, specifying, and analyzing these to a sufficient level of detail to ensure clarity of definition.

• Demonstrate an understanding of agile processes and actively engage as a member of a scrum team. Responsibilities include generating and elaborating user stories in the backlog, ensuring effective communication and collaboration with team members to support project success.

• Assist in identifying and refining project dependencies to ensure smooth execution of tasks.

• Provide necessary clarification for work items during the development phase to ensure team members understand the requirements fully.

• Develops a strong awareness and understanding of Thomson Reuters technologies, products, and services in assigned area.

• Contribute to the continuous improvement of business processes through strategic insights and feedback.

Recommended Qualifications:

• Proven experience as a Business Analyst with a strong understanding of business process management.

• Experience in a contact center environment is highly recommended, providing insights into customer service and support processes and technology.

• Strong analytical skills and the ability to work effectively in a team-oriented, agile environment.

• Excellent communication and interpersonal skills, with the ability to engage and collaborate with stakeholders at all levels.

• Experience with Agile methodologies, particularly in generating and managing backlogs and user stories.

We offer:

Direct and indefinite hiring, 100% payroll schema, all law benefits

Benefits above law (Major and minor medical insurance, Life Insurance, saving funds, grocery coupons, 30 days christmas bonus, 12 days vacations, dental and optical plan)