Linux Support Engineer L2 en Kwan Tecnologia

Job Description:
As a member of the Support team, you will analyze, replicate and resolve reported customer issues of varying complexity.
Provide written and verbal consultation to debug customer-related issues.
Assess whether the bug is an external issue, a user issue, or requires a solution that will need to be developed by the product-supporting engineering department.
Document all reported issues, individualized solutions, and product defects in the support call tracking system.


Responsibilities:
Provide technical product support to customers.
Utilize good communication skills (phone/email/WebEx) to provide excellent support to the customer base
Understand the problem reported by the customer and reproduce it locally within the support lab
Document problems accurately and completely, their solutions, and defects
Investigate and provide workarounds as applicable
Work with other teams within Support as required
Manage workload efficiently while being able to resolve time-critical situations professionally
Learn the technologies required for supporting the customer's products
Create KnowledgeBase articles (FAQ/Solutions) that provide repeat value to the customer base

Skills required:
Strong troubleshooting and analytical skills.
Programming/Support experience with Java is preferred.
Operating system knowledge of Linux is strongly desired.
Experience with several of the following: Eclipse, JMS, XML/XPATH, Web services, Networking, TCP/IP, HTTP, HTTPS, SSL, SOAP, REST, JSON, OSGI, APIs.
Troubleshooting Java Applications for performance, memory leaks, and CPU usage would be a great plus.
Practical experience with one or more Oracle/SQL servers/MySQL/Postgres is strongly desired.
Enjoy working with people and a customer-driven attitude is critical.
Bachelor's degree in Engineering/Computer Science or equivalent.
Fluent English (intermediate-advanced is mandatory).
Application servers such as Tomcat, and JBoss.
Experience using DML language in SQL or MySQL.
Knowledge of SSL certificates.

Good to have a skill set:
Knowledge of any one cloud provider AWS, GCP, Azure. Knowledge of Kubernetes k8s, Docker.
Experience/Knowledge of Docker, Cloud Foundry, and PAAS will be a bonus.


Benefits:
Competitive Salary (above average)
Continuous training on e-learning platforms.
Home Office.
Medical Insurance Plan.
10 Vacation days per year from day one with annual increments.
Laptop for your work.
New challenges and growth with USA teams.

Salary range: $20,000 - $35,000 MXN