L2 Support Senior - Híbrido en Capgemini Mx

What you’ll do?

• Good experience in handling user queries and providing resolutions by thoroughly understanding the SOP and knowledge base
• Immediate response to service tickets and work through the process to understand the user problem and resolution
• Insurance Domain Application knowledge Underwriting Claims is a MUST

What you’ll bring:

• Support only in English language English Good in both writing and speaking is a MUST
• Capture information and complete problem analysis Provide day to day troubleshooting and proactive advice on process improvements
• Complete all regular scheduled tasks per the applicable Service Level Agreements Provide monitoring support during IT system maintenance and implementations to resolve queries to the user group.