Basic Qualifications

• Minimum of 1+ years of related technical professional experience.
• Knowledge or experience with system administration , and troubleshooting any operating system ( Linux and/or Windows ) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related).
• Knowledge or experience with troubleshooting database concepts, database administration (RDBMS, NoSQL, DocumentDB) and data warehousing (high availability, DR, backup, performance tuning, distributed systems).
• Knowledge or experience troubleshooting Business Intelligence (BI) issues, and with Extract, Transform, and Load ( ETL ) (ETL data load ingestion, Transformation, Migration techniques, BI tools and specific features, Performance and latency).
• Ability to communicate effectively in English (written and spoken) within technical and business settings.

 

Preferred Qualifications

• Bachelor’s degree in Engineering/Computer Science/ Mathematics or related field.
• Knowledge or experience with distributed search, conceptual search understanding, text parsing analysis, tokenization, databases vs search services, data skew, fault tolerance , etc.
• Knowledge or experience with data streaming concepts such as producer, consumer, broker, controller/leader zookeeper, distributed architecture topics, replicas, partitions.
• Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud).
• Experience scripting or developing in one or more of the following languages: UNIX Shell, Python, R, Ruby, GO, Java, .NET (C#), JavaScript.

 

What we offer

Our compensation philosophy offers three main components:

• Base Salary (displayed at the top).
• Sign-on Bonuses.
• Amazon Restricted Stock Units (RSU's).

Additionally, we offer benefits such as:

• Major Medical Insurance for you and your eligible dependents.
• Dental Benefit.
• Payed Time Off (additional to vacation days).
• Savings Fund.
• Meal Vouchers.

Among others.

Key Job Responsibilities / A Day In The Life Of

Your day as a Cloud Support Engineer will include, but not be limited to, the following activities:

•  You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat),  applying   advanced  troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.
• You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.