Java Support Engineer Senior - Remoto en Alliance It

This position is a remote position to work from Mexico. You will be working as a consultant directly with clients US Clients.

We offer:

100% Remote Work

$75,000 MXN monthly gross (Before Taxes)

Wonderful benefits like Private Health and Life Insurance, Vales de Despensa, Continuous training, and 30 day end of the year bonus (Aguinaldo)

Job Summary:

We are looking for a highly motivated Application Support Engineer with 3–5 years of experience in Linux-based environments, Java/Python scripting, and DevOps practices. The ideal candidate will be responsible for ensuring the stability and performance of enterprise applications and infrastructure, while working collaboratively within a global support team.

The embedded FICC roles require candidates to go through an L2 coder pad (primarily debugging) and interviews with AppDev.

Responsibilities:

• Maintain a proactive approach throughout the day, with the ability to analyze, debug, and resolve issues.

• Develop and enhance the SRE strategy to ensure the scalability, reliability, and performance of the plant.

• Efficiently escalate issues to the development team, raise incidents, manage impact, and communicate with users and stakeholders.

• Automate manual processes to improve efficiency.

• Escalate issues to management on both support and development sides, raise problem tickets, and collaborate with development teams to address issues and drive transformations.

• Possess a solid understanding of technical concepts and be capable of writing code when necessary.

• Create documentation, runbooks, and code snippets to resolve issues and share them with the team.

Key criteria:

• Level L2, L3 Application Support experience, preferably in the 6-10 years range.

• Technical Skills: Unix/Linux, any object-oriented programming experience (Java, C++ etc.), with a good understanding of databases.

• Proficient in coding and debugging.

• Strong communication skills.