Infrastructure Engineer en Puebla, Puebla para GGA Solutions - Hireline México

Feria Virtual de Reclutamiento TI Remoto LATAM 2023

¡Más de 700 ofertas de trabajo en México, USA y Remoto!

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Infrastructure Engineer en Gga Solutions

$ 40,000 a 45,000 MXN (Bruto)


Empleado de tiempo completo

Nivel de Inglés: Nivel Intermedio

Summary Position

This role is responsible to build, maintain and improve systems infrastructure required to support the company’s daily and smooth operation, focusing on all times, in state-of-the-art infrastructure, security standards and system efficiency, creating best practices to support company’s systems users, keep the technology up to date with best practices, including patches, upgrades, and each one of the client’s requirements as needed.


Responsible for architecting and implementing solution for complex business technological needs in a variety of technologies including: VDI , Active Directory, Windows servers ( IIS, DNS, DFS, Windows Clustering, etc.), Office 365, Google Suite, SharePoint, MS Teams and other industry standard applications. This role is a combination of day-to-day operational support for existing infrastructure and project-based work to expand, architect and deploy additional infrastructure to meet business growing needs.




·          Constantly analyze current technology and security infrastructure, including information security and physical security measures, to ensure our systems are up to date and meeting applicable regulations such as PCI-DSS standards, HIPAA, SOC-2, Privacy laws both from the U.S, and Mexico.

·          Develop & establish IT standards, best practices, procedures, policies, and guidelines to ensure a high-degree systems availability and stability.

·          Documentation: Create and maintain comprehensive and detailed documentation for all production systems.

·          Problem solving, troubleshooting, and analytical skills with the ability to define problems, collect data, establish facts, and draw valid conclusion to respond to complex inquiries or escalations from other level support teams

·          Recommends, architect and implement secure cloud and server solutions to resolve technological needs for business operations.

·          Analyze current business strategies; and recommends, advises, and presents technological alternatives to meet short- and long-term technological needs

·          Ensure planning, design, and implementation processes to meet or exceed projects goals and business objectives.

·          Administer, maintain, monitor, and support cloud, physical and virtual production systems. Proactively recommends changes to avoid potential systems issues.

·          Server Application Management: Administration of server bound applications such as Apache, Google Suite, Microsoft family of products such as: IIS, Active Directory, DNS, DHCP, VDI, VMware, Citrix , SharePoint, Office 365, MS Teams, AWS and Azure

·          Storage: Manage and administer SAN/NAS technologies, including Cloud Hybrid environments

·          Lead in the planning and execution of networks and servers’ technology migrations.

·          Resolve complex Servers issues & outages

·          Ensure project deliverables match or exceed users’ expectations by proactively working with all teams involved in the project, communicating with managers and users of progress/obstacles.

·          Work independently with very little supervision while providing clearly documented activities

·          Performs other related duties as required.




·          7+ years of experience in technology infrastructure, systems administration and other related technologies, or equivalent combination of education and experience.

·          Conversational English is a must.

·          Initiative-taker with ability to work independently and engage a larger team #ProactivityFirst!

·          5-10 years of hands-on experience in system architecture, design and deployment, Windows Servers, Azure, MCSE and AWS certified preferred

·          Expert on Virtualization, including VDI Technologies, Citrix, and VMware.

·          Expert on the practice of all of the following infrastructure applications: Windows Servers, Microsoft Office 365, Active Directory, VPN, Internet Information Services, DNS, DFS. SharePoint, MS Teams, and G Suite

·          Expert level on the following infrastructure hardware: Dell and HP Server hardware, Fortinet, Watchguard, Cisco, and other Firewall Technologies. Cisco Systems, and other networking equipment, networking appliances such as Web Filters, Load and WAN Link balancers, IDS, IPS, etc.

·          Advance knowledge of Symantec, McAfee, Malware Bytes, and other endpoint Products is a must

·          Project management, organizational and prioritizing skills is a must

·          Advance knowledge of VPN, WAN, MPLS, and technologies such as VoIP is a must

·          Excellent attitude and interpersonal skills

·          Problem-solving skills to resolve complex issues in an acceptable time frame

·          Must be willing to work outside normal business hours as needed

·          Traveling may be required


·          Prior experience with Contact Center and/or BPO industries.

·          Worked or familiarized with Software Development SDLC and/or Teams.

·          Familiarized with Database and API connections.