Field Services Engineer en Zapopan, Jalisco para Cognizant Technology Solutions - Hireline México
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Field Services Engineer en Cognizant Technology Solutions

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Nivel de Inglés: Nivel Avanzado

We’re hiring!


At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a   Field Services Engineer 

What you’ll do:

• Provide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users. 

• Analyze, resolve, respond to, and document end user inquiries

• Install desktop/Laptop software using approved tools

• Troubleshoot operating system

• Troubleshoot connection issues with LAN/WAN

• Update tickets with accurate and timely records of work performed, and resolution detail

• Maintain and contribute to a knowledge base

• Coordinate hardware warranty repair

• Escalate to 3rd party vendors when necessary

• Responsible for raising and coordinating problem management issues

• Perform additional tasks (end user/infra related) when required

• Participate in projects 

• Strong understanding and skills in SLA, KPI Management 


• Minimum 2-3 years of experience providing IT support services required, end user support experience preferred

• Experience in factory/manufacturing environment desirable

• Experienced in Active Directory user administration, OS imaging processes, ticketing, SW installation and imaging tools, automated help desk systems, troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, PC hardware, printers), network and local printer installation

• Basic understanding of SCCM client troubleshooting

• Knowledge of TCP/IP, Windows Security (Share and NTFS permissions). 

• Extensive knowledge Windows OS and related configuration.

• Basic knowledge of Servers, Switches, Routers, and Data Center related HW

• Basic knowledge of Backup technologies

• Ability to work in a team-oriented multi tower and vendor environments.

• Ability to multitask and prioritize work, and 

• Ability to adapt to new processes and procedures 

• Ability to work in a fast paced environment. 

• Ability to handle and safeguard confidential information

• Excellent oral and written communication skills

• Ability to deliver services on time, demonstrate strong customer service skills, and achieve a high degree of end user satisfaction

• Ability to convey technical issues and material to non-technical end users and managers

Why Cognizant?

Improve your career in one of the largest and fastest growing IT services providers worldwide
Receive ongoing support and funding with training and development plans
Have a highly competitive benefits and salary package
Get the opportunity to work for leading global companies
We are committed to respecting human rights and build a better future by helping your minds and the environment
We invest in people and their wellbeing. 

We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

At Cognizant we believe than our culture make us stronger!
Join us now!

#BeCognizant #IntuitionEngineered