Especialista en Implementación de Software - CRM - Middle - Remoto en Crossbridge

Required Skills:

• Strong interpersonal skills including collaboration, negotiation and diplomacy Strong organization skills and superb capabilities with managing multiple high priority projects simultaneously and successfully
• Excellent communication skills (both verbal and written) to ensure all parties are kept abreast of the implementation process (both internally and externally)
• Working knowledge of business productivity software, such as Word Processor and Spreadsheet programs required 
• Learner’s mindset with drive and ability to consistently improve knowledge and abilities
  Experience:
  Required:
• 2 years minimum of software implementation
• Customer service and/or transferable experience (calling, appointments, related)
• Microsoft suite 
  Preferred:
• 2 years experience using or administrating CRM, database-driven workflow products and/or financial management software
• Experience using online web meeting presentation software is preferred
• Project management experience preferred but not required
• Knowledge of accounting systems and practices preferred, but not required Education: Bachelor's degree, college diploma in related field and/or equivalent experience
  Essential Functions 
• Provide excellent customer service to clients by phone, email and via web 
• Become proficient with the product and translate client requirements to capabilities of the software 
  Acquire technical product knowledge through training, self-directed research and testing, and internal consultation
• Participate in implementation client-facing kick-offs, requirement gathering sessions and configuration review meetings
• Consult with clients on best practices for the implementation and use of the client's products to meet their business requirements
• Configure the product to meet the needs and requirements of the client, according to the scope of the project
• Cross-functionally collaborate with the Customer Success Management team to understand the client needs and requirements to ensure a timely and complete implementation process
• Provide regular status updates on project deliverables and milestones through defined processes
• Balance multiple concurrent projects within set workload expectations