Technical Support Specialist - Customer Relationship Management (Middle) - Remoto

Description Hi, we're Edlio! We are a fast-paced software development company that is looking for a smart, energetic, supportive, and dynamic individual to join our team. We specialize in a web-based solution for thousands of schools and districts nationwide. Our content management system is packed with features designed specifically for teachers and school administrators and is a perfect fit for educational organizations of any size, from small charter schools to districts with dozens of campuses. Edlio is searching for a great new addition to our team! Do you have an innate ability to understand and explain technical terms? Are you obsessed with providing excellent customer service? Do you know how to build a website and would like to put those skills to use? Then you may be a great fit for our technical support position! Requirements We're looking for someone who: Has great customer service skills - You enjoy helping people find solutions to their questions and troubleshoot issues they may be experiencing. Isn't afraid to ask why - You understand that no question is a bad question. No one knows it all, so someone with a humble and inquisitive attitude is always welcome on our team. Main Responsibilities: Answer phone calls, emails, triage/respond to support cases and manage a diverse workload to meet timelines as outlined in our SLA. Think on your feet, resolve problems quickly, and understand when to escalate matters to other members of the team. Learn and keep up to date with new features across all our products and services. Collaborate with other support members or teams company-wide as needed. Expand your skill and knowledge to play a bigger role on the team. Main Qualifications: 1+ years of experience in a customer service position Written and verbal fluency in English Phone etiquette skills Understanding of HTML/CSS and how they are used in website development Basic understanding of website responsiveness and design standards Desired Qualifications: CMS and ticketing system experience Basic understanding of HTML/CSS