Customer Care Sr - Híbrido en Fixity

Customer Care Senior

Job Summary –

This position will provide system & process support for printing department at HP, following and analysis of specific data. For this position strong analysis skills are essential. Main task: to process customer´s purchase order process and follow up. Supports day-to-day support activities and transactions (training, quotes, credits, returns & replacements, changes, relocations, cancellations, disputes and archiving all transactions documentation)

Years of experience needed – 2-3

Technical Skills:

• Fluent English spoken and written.
• Customer-facing role in the specified assigned Region.
• Excellence in customer service
• Ensure high level of professionalism during all interactions with customers and prospects.
• Prioritize workload. High attention to detail and proven organization and administration skills.
• Zero client escalations and adherence to all SLAs
• Exercise judgment within defined practices and policies in selecting methods and techniques for obtaining solutions.
• Thrives working in a fast paced/high revenue environment, demonstrates a high sense of urgency. Meeting with Specific Schedules for coverage of assigned activities.

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Job Type: Full-time

Pay: $14,000.00 pesos per month.

Language:

• English (Required)

Work Location: Hybrid remote in Guadalajara, Jalisco

Monday to Friday 8 am to 5 pm.