Credit Analyst- Onsite (Middle Microsoft Office) en Hcl Technologies

About HCL Tech

HCLTech, established in Mexico in 2008, now boasts a diverse workforce of over 2,400 professionals across Guadalajara, Mexico City, and Monterrey. With our robust local and global experience, innovative solutions, and a workforce that is >85% local, we are accelerating progress for our 90+ clients across 25 of 32 states in Mexico through long-term engagements, including Fortune 500 organizations.

 

Position: Load Analyst

Location: Onsite in Guadalajara

Experience Level: 3 years of experience

Skills Required:

- Research Credit/Debit card disputes and build dispute cases to recover funds for merchants (Visa/MasterCard/Amex etc..)

- Validate appropriate data from internal and third party systems and ensure appropriate course of action is being pursued.

- Ensure accurate and appropriate responses to disputes during the lifecycle of dispute.

- Ensure accurate accounting and reconciliation of Suspense Accounts and Scheme GL Accounts

- Monitor disputed transactions for possible fraudulent activity.

- Serve clients by resolving product and service problems.

- ACH and Other Transaction type and Dispute process awareness

Qualifications

- Strong computer skills required

- Proficiency in MS Office

- Experience in disputes or in the payments industry preferred(3-5 Years US Market exposure preferred)

- Excellent communication skills

- Detail-oriented and results-driven

- Ability to analyze information, think through difficult problems, and make critical decisions based on limited information

Benefits:

• 100% payroll
• Saving fund
• Grocery coupons
• Major and minor medical insurance
• 30 days of Christmas bonus
• 12 days of vacations