BigData Support Engineer en Epam Systems

Sueldo oculto

Jalisco

Empleado de tiempo completo

Inglés : Nivel Avanzado

Responsibilities

Provide support to customers using Cloud Platform products, solutions and APIs, including Big Data and related services
Provide technical assistance and support as part of a global 24x7-support organization
Work closely with engineers and product managers to improve the product and make our customers successful
Change requests and incident ticket handling for the remaining Infrastructure Teams - Incident Management, Problem Management and Change Management
Provide technical and developer support to customers using Cloud Platform products, solutions and APIs
Follow notification and escalation procedures
Follow standards for communications with business involving operational issues
Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions
Work closely with internal support teams to improve cloud products at a senior level

Requirements

2+ years of experience involved with projects where big amounts of data processing are imperative
Experience working with at least one Big Data technology (Hadoop, MapReduce, HDFS…)
Knowledge on NoSQL databases and big data querying tools like Pig, Hive, Impala
Good understanding on distributed computing principles
Proficient in at least one programming language (Java, Python)
Experience troubleshooting and solving complex technical problems
Familiarity with web protocols (HTTP, TLS/SSL etc.)
Upper-Intermediate/Advanced English level (B2/C1)
Understanding of cloud environments