About Us:

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com.

Job Title:

.Net Core Mvc Backend

Work Location:

San Jose, Costa Rica (Hybrid)

work 2-3 days from office

Job Description:

1. Minimum 3-6 years of experience in providing support on web / windows based applications built in .NET and SQL

2. Should have experience in monitoring and supporting of services, alerts, jobs and queues

3. Should have experience in using JIRA Service Management & ServiceNow or equivalent ticketing tool and should be aware of ITIL concepts (incident, service and problem management)

4. Should be good in troubleshooting and debugging issues

5. Should be able to identify areas to automate and ways to reduce ticket count

6. Should have experience in creating support documents i.e. run books / SOPs

7. Should be familiar with Spanish Language (Speak & Write)

Good to have:

1. Should be flexible with working hours / Weekend Shifts and should be available to handle P1/escalated issues as and when needed

2. Good communication skills and should have worked with various IT support and business user groups across US and global geographies

3. Knowledge of Media and Entertainment domain and a certification in ITIL Foundation or above will be added advantage

4. Development experience will be added advantage

5. Self organized and motivated