UX Researcher en EPAM México

You are curious, persistent, logical and clever – a true techie at heart. You enjoy living by the code of your craft and developing elegant solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a  UX Researcher . Scroll down to learn more about the position’s responsibilities and requirements.

Responsibilities

• Leads strategy and execution of user-centered research to inform the design and development of systems, tools, applications, and processes for use by our customers (including investors, clients, and associates)
• Supports and influences experience-related product team and UX Department objectives which align to firm and division priorities
• Determines, recommends, and delivers rigorous, efficient, and effective UX research techniques and methodology to solve for business needs and meet product, UX, and firm objectives
• Reports on the outcomes of research and partners with UX colleagues to make recommendations and guide product team toward the optimal user experience
• Monitors and reports pre- and post-release data including usability metrics, user behavior analytics, and user feedback for UX and usability issues and opportunities
• Guides product team to a high level of UX and usability quality before and after software releases
• Proactively identifies and solves for end-user pain points across channels through innovation, partnership, and compelling communication
• Influences, supports, and collaborates with a variety of disciplines across divisions to deliver high quality user experiences and achieve strategic business and UX goals
• Takes ownership for self-development and stays current with UX skills including research techniques, tools, and best practices
• Mentors and assists other UX Researchers by providing expert guidance, feedback, and insights regarding application of UX Research techniques, methods, and skills
• Assists leadership with strategic planning, resource allocation, and guidance to UX associates
• Collaborates closely with Product Managers and Product Owners as a leading voice speaking on behalf of the user to influence the direction of a product or experience and its associated roadmap

Requirements

• Bachelor’s degree in Usability, Human Factors, Human-Computer Interaction, Psychology or relevant field
• 1-7 years of User Experience research experience
• Expert in a wide variety of qualitative and quantitative user experience research and design thinking methodologies
• Able to expertly plan, research, analyze, and consolidate data into trends and insights
• Presents ideas, thoughts, arguments, and information persuasively and credibly
• Expert abilities in critical thinking, strategic thinking, process improvement, relationship-building and problem-solving
• Able to expertly establish and maintain effective relationships across departments, business areas, and vendors
• Collaborating with design (broad UX) and other product team members
• Expert in written and verbal communication. Must be able to communicate with impact across multiple audiences at all levels including leaders, team members, and external vendors
• Expert in project management and organizational skills, managing self
• Responds well to direction and embraces feedback and change
• Proactively develops self in the fields of research, usability, UX, and technology
• Excellent leadership, collaboration, and motivational skills

We offer

• Career plan and real growth opportunities
• Unlimited access to LinkedIn learning solutions
• International Mobility Plan within 25 countries
• Constant training, mentoring, online corporate courses, eLearning and more
• English classes with a certified teacher
• Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
• Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
• Flexible work schedule and dress code
• Collaborate in a multicultural environment and share best practices from around the globe
• Hired directly by EPAM & 100% under payroll
• Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
• Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
• 13 % employee savings fund, capped to the law limit
• Grocery coupons
• 30 days December bonus
• Employee Stock Purchase Plan
• 12 vacations days plus 4 floating days
• Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
• Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
• Monthly non-taxable amount for the electricity and internet bills