UX RESEARCHER en EmployIT

A logistics and retail international company is looking for their UX team the following position:

 

UX RESEARCHER

 

Main Goal:

The UX Researcher is a member of the UX team, responsible for three core activities: 1) identifying user needs and behaviors through research (observation, interviews, surveys, analytics, user testing). 2)  Defining different methodologies to get deep knowledge about customer motivations, expectations, pains and goals. and 3) creating and sharing knowledge base to help the company make better customer centric decisions.

 

Key Skills:

• Specialist in techniques, methodologies and frameworks to put the customer at the center.  (e.g. design thinking, card sorting, crazy 8, usability test, assumptions mapping, customer journey mapping, personas, HWM)
• Expert command of industry-standard research tools (e.g. GA, Hot Jar, VWO, Maze.)
• Experience conducting user research and user testing.
• Experience with quantitative and qualitative methods.
• Exceptional collaborator with cross-functional teams from tech, design, and business

 

Agile/Digital Experience:

 

• Has worked in cross-functional projects with an agile mindset.

 

Individual skills:

• Strong communication skills with ability to leader technical workshops, focus groups and customer interviews.
• Effectively speak to what matters most for our custromer; advocating for user-centered design.
• Data driven mindset

 

Mindset & Behaviors:

• Passion to challenge the status quo and find new solutions and drive out of the box ideas – loves and embraces change
• Believes in a non-hierarchical culture of collaboration, transparency, safety, and trust
• Empowers others to fail, learn, and grow
• Experimental mindset to drive innovation

 

Responsabilities

• Identify gaps and solutions related with the user performance, pains and expectations.
• Leading internal and external research teams.
• Run the different usability tests with real users.
• Conduct user research to inform, iterate, and validate the product design, utilizing methods such as field observations, interviews, contextual inquiries, surveys, remote usability testing, A/B testing, etc.
• Manage research tools to deliver customer insights in real time.
• Lead empathy and design-thinking workshops with cross-functional teams to ensure that findings and insights are translated into actionable product goals and direction.
• Coach and mentor others in the product team and advocate for research as a strategic driver for our products and services across the organization
• Gathering data vía: interviews, surveys, questionnaires, card sorting, usability testing, or A/B testing
• Colaborate to manage research agencies and their budgets
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We offer:

• Hybrid work mode (Santa Fe – CDMX)
• Compensation and benefits above law