UX Researcher - Remoto en Zillow

About the role

As a UX researcher on our Mover Experience UX research team, you'll be in charge of driving research and design strategy to craft outstanding customer experiences. You'll provide our data-hungry team with significant customer insights and work with designers to evaluate experience outcomes. Our mission is to make Zillow the most-loved place to discover, buy, sell, or rent a home.

You will get to:

• Apply appropriate research methods (qualitative and quantitative) to evaluate customer experiences and find opportunities to improve Zillow’s customer experiences
• Synthesize and frame customer needs to guide product strategy and innovation
• Advocate for customer needs throughout the design process and ensure they align with business initiatives
• Lead research activities like user interviews, contextual inquiry, surveys, diary studies, co-design sessions, concept evaluation, and usability testing
• Present research insights and regularly engage with designers, product managers, data scientists, engineers, and other researchers
• Contribute, learn, grow, and have fun

This role has been categorized as a teleworker position. Teleworkers do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any part of Mexico, but preferably in Mexico City, as we would encourage attendance for occasional in-office events.

In addition to a competitive base salary and benefits, this position is also eligible for equity awards based on factors such as experience, performance and location.

Who you are

• A strong communicator
• An excellent collaborator with experience partnering with other research practitioners
• Creative and curious about exploring new research approaches, experimental methodologies, and tools
• Have experience translating research findings into digital product improvements and describing why they matter to customers and business
• Have experience presenting findings, engaging partners in research, and influencing them to take action
• Have strong and growing product sense

 

Qualifications

• 2+ years performing UX research or similar role conducting primary research in an applied setting
• Experience moderating remote/virtual qualitative research with research participants (e.g., interviews, usability testing)
• Expertise in survey design
• Expertise in descriptive and inferential statistics
• Familiarity with data analysis using R or Python and familiarity with SQL

 

Preferred Qualifications

• Proficient with data analysis using R, Python, or similar, and experience with SQL

 

Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.