Empleo de Technical Support Engineer en Ciudad de México - Vacante 104072 - MX

Publicado hace más de 30 días.

Technical Support Engineer en Thomson Reuters

No especificado MXN

Ciudad de México

No especificado

Inglés: Nivel Básico

Technical Support Engineer
We are seeking a highly motivated ETS Operations Senior Engineer you will provide level two operational support to all TR employees and staff to address tickets and resolve complex issues. Additionally, this role will engage with the broader ETS team in all LCM activities.

About the Role  
As a Technical Support Engineer , you will:   

  • Provide technical support activities for the Microsoft 365 (M365) operations team, including process planning, tactical execution, response to tickets, and technical writing for knowledge base articles. 
  • Partner with team members and insourced/outsourced technical staff to ensure end user needs are well understood, agreed upon, and met. 
  • Stay current on M365 features and capabilities including new features, functionality and participate in roadmap creation. 
  • Research, develop, and understand M365 solutions and how they impact employee experience. 
  • Participate in compliance and security improvement activities as necessary, including working closely with internal teams to build security, reliability, and scalability into the Microsoft 365 environment. 
  • Work collaboratively with internal stakeholders to maximize functionality and user experience. 
  • Participate in technical discussions with stakeholders that drive decisions, improvement opportunities and implementation plans. 
  • Participate in the life cycle management of the Microsoft 365 platform. 
    About You 

    You’re a fit for the role of Technical Support Engineer if you have:   
  • Bachelors or Associate's Degree in Information Technology, Computer Science, Computer Engineering, or equivalent experience required. 
  • 3+ years progressive experience as a Microsoft 365 engineer in an enterprise environment. 
  • Expert knowledge of Microsoft 365 Platform including; Exchange Online, SharePoint Online, Teams and Teams Voice, Security & Compliance Center, Microsoft 365 Apps, OneDrive for Business, Yammer and Stream. 
  • In-depth knowledge of Microsoft 365 licensing, features, and policy management. 
  • Solid understanding of the Microsoft 365 roadmaps and future developments for productivity tools to ensure smooth introduction and implementation. 
  • Possesses broad knowledge of Microsoft 365 technical architecture and the inter dependencies with enterprise services in Microsoft 365/Azure stack. 
  • Experience in the implementation of advanced functions of Microsoft 365 Security and Compliance center, Microsoft Federation Integration with Microsoft 365, Azure and Identity Management. 
  • Implementation-level experience working with and supporting Office 365 in a mid to large organization. 
  • A combination of education and experience providing equivalent knowledge.
  • Ability to visualize, articulate, and solve complex problems. 
  • High standard of organizational skills and strong attention to detail. 
  • Strong knowledge of the Microsoft 365 Enterprise Suite of Applications. 
  • Understands the strategy, organizational authority, interdependence of job duties, systems, and services of an enterprise and how to operate within them. 
  • Understands the importance of employee experience and its benefit to company performance. 
  • Ability to work in a global organization with insourced and outsourced team members. 
  • Ability to define specifications from user requirements. 
  • Experience with written materials to meet purpose and audience. 
  • Develops and maintains positive relationships with internal and external teams. 
  • Works cooperatively and collaboratively within a group. 
  • Must be an independent problem solver with troubleshooting, decision-making and analytical skills. 

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 


As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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