Sr. User Experience Researcher

Come join the Thomson Reuters UX Research team! We are a company of 24,000 team members in over 75 countries that provide customers with critical news, information, and technology. Our products, partnerships, and people help to uphold the law, turn the wheels of commerce, catch bad actors, report the facts, and inform and educate people, companies and communities globally. 

About the UX Team  The UX Team is undergoing an exciting transformation in the ways we work and our team structure. We now have a spot in the C-suit and the sky is the limit to bringing intuitive, effective, and elegant solutions to our customers.  Our CEO recently shared in an employee Town Hall that “Our Job #1 is improving the customer experience and our Job #2 is innovation.” The UX Research team is leading the way to help our company achieve this mission. 

Our work focuses on a large portfolio of cloud-based, data-driven applications for working professionals in Legal, Tax, and Global Trade markets and gross over $5B annually. We take great pride in our work and love the challenge of turning complex problems and constraints into simple solutions that meet our users’ needs. We work in an agile, collaborative, supportive environment where diverse thinking, innovative design and experimentation are welcomed and encouraged.

About the Role

About the Role

As a Sr. User Experience Researcher, you will define and execute user research programs, spanning a broad set of experiences and modalities. The research activities you lead will help the team develop a deeper understanding of the users we service. You will help the team act on user insights to inform product and design decisions that empower our customers

Are you a curious, smart, self-driven UX professional who loves the challenge of turning complex problems and constraints into elegant solutions that meet a customer’s needs? Come and join us as we work to transform Thomson Reuters into a truly Digital company. We aren’t just changing the way customers engage with us, we are transforming and re-imagining our business, by focusing on the individual user.

Our work focuses on a large portfolio of transformational efforts as we work together to deliver on the promise of making it easy to do business with Thomson Reuters. Our customers range from small entrepreneurs to large corporations and government clients across the globe. They are under a lot of pressure to ensure the products and services they purchase meet their business needs and are confident in knowing how to use them. 

As a Senior UX Engineer on the UX Engineering team, you’ll work closely with designers, software engineers, content strategists, accessibility specialists, product owners and researchers to develop, grow, and maintain our global design system. Come join a group of passionate design professionals, who are focused on growing and scaling an organization-wide world-class platform. You may also work on a side project initiative in addition to project work.

To oversee the generation, testing, completion and timely delivery of new revenue-enhancing proprietary models and/or products and services. This includes developing methodologies, calculations, and testing and benchmarking procedures, as well as working closely with clients and client managers throughout the process of development.
• Conduct and publish independent research, analysis and ad hoc reports on specific markets as required.
• Work with sales, product and business development managers to enhance the market value of current offerings by researching and directing efforts to develop and implement value-added services. Contribute to new sales through conducting product demonstrations and marketing events.
• Support and build strong relationships with clients by attending client meetings and responding to queries regarding, market, content, analytics, reports and quantitative models.
• Extend company brand within the investment community through public speaking, by representing the company to the media, and writing and publishing industry-specific research.
• Attend to ad hoc research requests from internal and external sources.
• Work within the company to grow and maintain employee knowledge of company products and the financial industry in general and additionally to share knowledge across the company/train departments on the construction and use of ongoing research projects.

Responsibilities

In this role as Sr. User Experience Researcher , you will

• Determine and recommend the most efficient and effective user-centered research approaches (qualitative and quantitative) to solve for business needs, meet agreed-upon objectives, and guide business areas through the appropriate UX process.
• Lead foundational research activities that  explore  the problem space,  frame  the problems to be solved, and gather enough  evidence  and initial direction to define what to do next.
• Lead discovery research activities to inform UX design decisions.
• Monitor UX project execution, including establishing and tracking UX project metrics and UX product scorecards.
• Develop user journeys and personas.
• Synthesize quantitative data with qualitative data to help drive product and design decisions.
• Work collaboratively with user experience team members, content writers, development teams, product teams, users, and other stakeholders as part of an agile software development process.
• Support, partner and influence multi-disciplinary teams, including other business areas, to execute UX projects.
• Take ownership for self-development, stay current with research techniques and tools in the field of UX.
• Be a self-starter. Take initiatives and drive projects from beginning to end.
• Mentor and assist UX Researchers as needed.

About You

You are a fit for the role of Sr. User Experience Researcher, if you have:

• Master’s degree or higher in a field such as Cognitive Psychology, Human-Computer Interaction, User Experience, Human Factors, Engineering Psychology, Interactive Design, or equivalent.

• 5+ years of UX research experience or 8+ years of experience in lieu of degree.
• Experience in UX research on B2B SaaS solutions.
• Experience in foundational/generative and qualitative research to identify needs/problems and workflow/task analysis.
• Experience conducting qualitative and quantitative research throughout an Agile development process.
• Experience with using data analytics to identify UX research course of action a plus.

• Strong analytical and problem-solving skills.
• Comfortable with planning, prioritizing, conducting, analyzing and communicating research in a variety of contexts.
• A dedicated advocate of a user-centered, evidence-based approach to product development, while balancing business needs.
• Excellent verbal/written communication and interpersonal skills with the ability to communicate effectively with all stakeholders, customers, and team members.

What’s in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: Currently, as part of our COVID-19 response, our employees are working remotely and following local COVID-19 bylaws and guidelines with the majority of our offices planning to remain remote throughout 2021. Upon return, we will embrace a hybrid work environment consisting of in-office and remote work.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Wellbeing: Comprehensive benefit plans; company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
• Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

#LI-RD1

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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