Specialist - IT Product Management (SaaS) Senior - Híbrido

What can you expect?

• Global Team Collaboration: Work as part of a dynamic, growing global team to deliver innovative technology solutions.
• Stakeholder Engagement: Collaborate with business stakeholders in the LCPA (Life, Casualty, Property, and Accident) space to understand their needs and requirements.
• Vendor Coordination: Partner with external vendors to design and implement effective business technology solutions.
• Fast-Paced Environment: Thrive in a fast-paced environment, adapting quickly to changing priorities and demands.
• Solution Development: Contribute to the development and execution of technology solutions that enhance business operations and drive efficiency.

What is in it for you?

• Be part of a multinational environment in constant evolution where you'll be able to learn, grow and create a future career opportunities across the organization.
• Extraordinary challenges, extraordinary colleagues, and the opportunity to make a difference.
• Our rich history has created a client service culture that we believe is second to none. Our commitments to diversity and Inclusion, Corporate Social Responsibility and sustainability demonstrate our commitment to stand for what is right.
• We’re an equal opportunity employer committed to embracing a diverse, inclusive and flexible work environment.
• Huge landscape to learn & work on new technologies and apply your skills

• Enjoy unlimited access to a vast range of courses and professional training through Udemy to continually enhance your skills and knowledge.

We will count on you to:

• Project Coordination and System Implementation : Coordinate projects and work with business and external vendors on the implementation of new system modules.
• Requirement Analysis : Collaborate with stakeholders to translate business needs into system requirements aligned with organizational goals.
• Technical Support : Provide prompt responses to user inquiries and troubleshoot technical issues to minimize business disruption.
• System Configuration : Assist in the setup and configuration of software based on identified requirements.
• Documentation and Training : Maintain accurate records of support actions and conduct training sessions to educate users on system functionalities and best practices.
• Continuous Improvement and Collaboration : Identify process improvement opportunities and work with cross-functional teams to enhance system performance and integration.

What you need to have:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Proven experience in application support and troubleshooting system-related issues.
• Strong analytical skills to analyze business requirements and translate them into system configurations.
• Minimum 5 years of experience with SaaS solutions implementation or support.
• Excellent problem-solving and communication skills to interact with users at all levels of the organization.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Detail-oriented with a focus on accuracy and documentation.

If you are interested, please send your CV in English.

Interviews will be held in English