Publicado hace más de 30 días.
Representative, IT Service Desk (Bi-lingual) en Donaldson
Sueldo oculto
Aguascalientes
Empleado de tiempo completo
Inglés : Nivel Intermedio
Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.
This is a bi-lingual position (primarily English) responsible for timely first contact resolution of employee incidents and requests, as well as escalation if necessary. This position requires top-notch internal customer-support service, with exceptional communication and customer relationship skills.
Role Responsibilities:
With a first contact resolution goal, receive, troubleshoot and resolve incidents via telephone and chat and tickets with technical and non-technical English and Spanish speaking end users.
Triage and escalate incidents that could not be resolved at first contact.
Receive, delegate and deliver incoming requests from Donaldson employees.
Escalate incidents and requests as necessary in accordance with service level agreements.
Properly document and categorize all calls into the ServiceNow ticketing system.
Contribute to company knowledgebase to aid in future troubleshooting.
Minimum Qualifications:
Excellent verbal and written English and Spanish and the ability to communicate with both technical and non-technical employees with ease.
6 months Service Desk Level 1 or equivalent troubleshooting and application support.
Preferred Qualifications:
CompTIA A+ certification a plus.
Demonstrated experience in areas of customer service preferred.
Previous ServiceNow experience a plus.
Excellent follow through and attention to detail.
Problem-solving skills and decision-making ability.
Experience supporting AD, MS Exchange, MS Windows 10/11, MS Office & Webex.
Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.
Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.******************* On-site
Matches your job preferences, workplace type is On-site.
Full-time
This is a bi-lingual position (primarily English) responsible for timely first contact resolution of employee incidents and requests, as well as escalation if necessary. This position requires top-notch internal customer-support service, with exceptional communication and customer relationship skills.
Role Responsibilities:
With a first contact resolution goal, receive, troubleshoot and resolve incidents via telephone and chat and tickets with technical and non-technical English and Spanish speaking end users.
Triage and escalate incidents that could not be resolved at first contact.
Receive, delegate and deliver incoming requests from Donaldson employees.
Escalate incidents and requests as necessary in accordance with service level agreements.
Properly document and categorize all calls into the ServiceNow ticketing system.
Contribute to company knowledgebase to aid in future troubleshooting.
Minimum Qualifications:
Excellent verbal and written English and Spanish and the ability to communicate with both technical and non-technical employees with ease.
6 months Service Desk Level 1 or equivalent troubleshooting and application support.
Preferred Qualifications:
CompTIA A+ certification a plus.
Demonstrated experience in areas of customer service preferred.
Previous ServiceNow experience a plus.
Excellent follow through and attention to detail.
Problem-solving skills and decision-making ability.
Experience supporting AD, MS Exchange, MS Windows 10/11, MS Office & Webex.
Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.
Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.******************* On-site
Matches your job preferences, workplace type is On-site.
Full-time