Publicado hace más de 30 días.
Rep. Customer Service en Donaldson
Sueldo oculto
Aguascalientes
Empleado de tiempo completo
Inglés : Nivel Intermedio
Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.
Opening Sentence: The ideal candidate is someone who works on quality service and information to customers within processes and policies already defined. The main purpose is to achieve customer satisfaction meeting their needs by 100%.
Role Responsibilities:
Process orders via E-commerce tool/ EDI and/or e-mail.
Reserve orders (soft allocation) and provide shipping instructions.
Notify Customer availability report.
Coordinate shipment from any warehouse required.
Request to the Compliance Department Certificate of Origin based on the shipped items. At the same time, coordinate with the Finance department to generate the prepaid & add freight invoice.
Create the commercial invoice for import purposes.
Send to customers the survey links the first five working days every month.
Customer care calls.
Coordinate customer returns and claims according to the internal processes and policies.
Follows and teaches by example the corporate guidelines on health, safety, and environment.
Support with tasks and basic queries in ecommerce
Minimum Qualifications:
Administration, Marketing or similar.
2 years of prior experience in Customer Service.
Advanced Excel and ERP knowledge.
Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.
Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.******************* On-site
Matches your job preferences, workplace type is On-site.
Full-time
Opening Sentence: The ideal candidate is someone who works on quality service and information to customers within processes and policies already defined. The main purpose is to achieve customer satisfaction meeting their needs by 100%.
Role Responsibilities:
Process orders via E-commerce tool/ EDI and/or e-mail.
Reserve orders (soft allocation) and provide shipping instructions.
Notify Customer availability report.
Coordinate shipment from any warehouse required.
Request to the Compliance Department Certificate of Origin based on the shipped items. At the same time, coordinate with the Finance department to generate the prepaid & add freight invoice.
Create the commercial invoice for import purposes.
Send to customers the survey links the first five working days every month.
Customer care calls.
Coordinate customer returns and claims according to the internal processes and policies.
Follows and teaches by example the corporate guidelines on health, safety, and environment.
Support with tasks and basic queries in ecommerce
Minimum Qualifications:
Administration, Marketing or similar.
2 years of prior experience in Customer Service.
Advanced Excel and ERP knowledge.
Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.
Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.******************* On-site
Matches your job preferences, workplace type is On-site.
Full-time